Pauline Anani
About Me
My name is Pauline Anani. Making a difference is my passion and this is the place to find an inspirational and innovative community. I have a rich background in IT as well as Customer Service and would love to discuss with you about the strengths I can bring to your organization.”
Education
Ghana Technology University College
Work & Experience
Volunteer IT Support Advisor
World University Service of Canada
Created a robust database of members’ profiles and job matching prospects in the Technical, Vocational and Training sector in Ghana, reviewed and updating the association’s website with visual contents for members leading to 70% increase in membership registrations, managed the association’s social media and outreach platforms leading to an increase in the number of followers and connections which led to funding and partnership deals, produced and disseminated marketing materials to boost members’ access to jobs and services, supported the partner to reduce their environmental footprint by transitioning out of paper heavy communications products, and where printing is necessary, using environmentally friendly materials, participated in public engagement initiatives, submitted reports as required by the partner organization and WUSC, utilized an intersectional lens to ensure theinclusion and participation of young women and other marginalized youth as well as their representation, in all activities related to communication and ensuring that a gender equality lens was consistently applied in the execution of all activities.
District IT Support Officer
Ghana Statistical Service
Trained trainers, supervisors and enumerators on how to use tablets to conduct census exercise, received tablets at district center and checked if the number of tablets was the same as number stated on the boxes they were in, checked tablets to ensure that they were in good condition and also had all the needed resources on them(uploaded resources unto tablets that had certain resources absent), on site and remote troubleshooting of tablets, replaced cracked and faulty tablets with contingency tablets and made reports, cleared all census officers by collecting all tablets and ensuring they were returned with no fault and all accessories intact at the end of the exercise and handed over to the Regional IT officers for clearance.
Consultant/Customer Service Representative
Office of the Receiver, 23 Savings and Loans and Finance Houses
Assisted customers in filling proof of debt forms and validated customers’ information, took stock of defunct bank assets and cash in vault, called affected customers and gave them new account numbers thereby enabling them obtain their locked up funds, reporting when a customer had been under or overpaid, loan recovery, taking attendance of retained staff and security personnel and designed documents needed to be filled by reps for submission to the head office as well as any other duties assigned.
IT Teacher (National Service)
Atidzive RC Basic School
Maintained computer systems used for computer tutorials including troubleshooting and also fixing hardware related issues of all computers in the community library, provided IT Training workshops for teachers to bring them up to date with basic technological trends, organized after school tutorial sessions for JHS and SHS students as well as interested persons in the village thereby equipping them with basic hands-on computer skills.
Portfolio
