Tomy Hutomo
About Me
Currently, I am working remotely for FlavorWiki, a company based in Switzerland and the USA. In my role, I am responsible for organizing the CEO and sales team’s schedules, managing calendars, and preparing materials for meetings. I also provide post-meeting follow-up notes and remarks, ensuring effective communication and action items are properly documented. Additionally, I maintain and update sales and customer records, file various sales and marketing documents, and assist in making offers and pricing models. My ability to manage team-wide communication and meet deadlines consistently contributes to a smooth workflow and enhanced productivity.
Prior to my current role, I worked as an Enterprise Business Operation at TELKOMSEL with Infomedia Nusantara. During this time, I handled B2B, B2C, and B2B2C customers, acting as a bridge between the Account Managers, customers, and the company. I supervised and advised Account Managers and customers based on their requests and problems, ensuring timely resolution of technical requirements and handling customer inquiries, activations, deliveries, and after-sales services. Additionally, I organized daily, weekly, and monthly reports and successfully managed a high volume of requests in a fast-paced environment.
Furthermore, my experience as a Regional Account Management Support at TELKOMSEL with Kinarya Alihdaya Mandiri provided me with valuable skills in supporting the Sales Account Manager, validating agreements, handling customer complaints, and analyzing client concerns. I effectively communicated with clients and assisted in document renewal or expired agreement processes.
In my earlier role as a Customer Service Representative at TELKOMSEL with Infomedia Solusi Humanika, I excelled in handling consumer customers, meeting KPIs, creating and solving technical requirements, and preparing daily, weekly, and monthly reports. I thrived in a fast-paced environment, delivering excellent customer service and achieving top performance within the team.
I started my career working in the field of administration, honing my skills during my tenure as an Administrative Assistant at PT. Anugerah Karya Sukses. In this role, I provided valuable support to the company’s operational activities, which encompassed various tasks such as procurement of goods and services, managing invoices, and handling tax-related matters.
Education
University of Balikpapan | GPA 3,37 of 4
Work & Experience
Sales Administrator
FlavorWiki
Working remotely for a company based in Switzerland and USA Organizing CEO and Sales team schedule, Calendar management Prep materials for meetings and provide post-meeting follow-up notes&remarks File database various sales/marketing document Maintain and update Sales and Customers records/database Meeting & training arrangements with client and internal team Manage team-wide communication and ensure delivery by deadlines Assist brand director with Webcast Outreach Assist the marketing team with campaigns and other tasks Assist in making offers and pricing model Support lead generation and Follow up with Client Provide support and any other request to the Sales Team of other day-to-day Administrative tasks
Enterprise Business Insales & Customer Experience Operation
Telkomsel
Handling B2B, B2C, B2B2C, and Enterprise Customer request orders as a bridge between the Account Manager, Customer, and the Company. Supervising and providing advice to Account Managers and Customers based on their requests/problems. Creating tickets and resolving technical requirements for customer problems. Managing customer inquiries, activations, deliveries, after-sales services, and ensuring a positive customer experience. Organizing daily, weekly, and monthly reports. Working in a fast-paced environment, handling over 1000+ requests per month in a busy regional Telkomsel using the EMS System, with a maximum 6-hour resolution time per ticket. Validating and accurately documenting customer requests from Account Managers and Customers, following company regulations. Provide support to Sales Account Manager by closely monitoring and following up on the status of quotations. Validate agreements and handle various requests such as quotations, sales plans, opportunities, and other related documents. Take charge of the sim cards activation and delivery process, as well as address any after-sales customer requests. Handle complaints from Account Manager clients and other business clients efficiently and professionally. Assist Account Managers in managing the renewal or expiration of agreements and necessary documentation. Communicate effectively with clients, analyze their experiences, identify any issues or concerns they may have, and provide suitable resolutions.
Customer Service Representative At TELKOMSEL
Telkomsel
Responsible for handling consumer customers and ensuring adherence to company regulations and KPI standards. Create tickets, assign them to the IT team, and implement technical solutions to address customer issues efficiently. Meet daily and monthly targets for PSB and LINA, including new installations of HALO cards and sales of Telkomsel products. Organize and prepare daily, weekly, and monthly reports for Shop Regional and Area management. Thrive in a fast-paced environmentt, managing a high volume of customers, approximately 30-40 per day, at Telkomsel Grapari in Balikpapan. Recognized as one of the top two candidates for the Team Leader (TL) position among 24 Customer Service Representatives (CSRs) at Telkomsel Grapari Balikpapan.
Administrative assistant
Anugerah Karya Sukses
In charge of supporting the company's operational activities through the procurement of goods and services needed Handling procurement and finding goods for PO needs from the client Making and compiling invoices, travel documents, and other administration Tax Matters such as PK, PM, Invoice, Ebilling, Efilling, Enofa, PPh21, Periodic SPT reporting
