Victoria praise Ameh

About Me

I am a highly focused and driven person with a passion for Customer Service, Customer Experience (CX). I am seeking an opportunity to work in an environment and with people that can push me to succeed and grow professionally, where I can learn and utilize my skills and knowledge appropriately.

Education

Home Economics In View

University of Lagos

Work & Experience

CEO

Everything Toriella

11/04/2019

- As the CEO of the Everything Toriella Brand, an online clothing and accessories store, I have successfully built the brand from scratch and created a presence on Social Media. - Due to the nature of the business, I have acquired some knowledge and experience on customer relationship and how to interact and relate with customers in various situations and maintain a healthy relationship with my customers.

Customer Service Representative

Inapaul Ventures

09/04/2023

- Coming up with the quickest and most effective ways to respond to a client or customer’s enquirers. - Following up with clients and customers and ensuring that they are satisfied with the companies products and services. - Responsible for providing introductory information to new customers about the companies products and services, and also updating existing clients and customers about additional or new products and services that the company has to offer. - Making sure to acknowledge and resolve customer complaints and ensure to escalate queries and concerns from customers. - Maintaining proper and accurate records of customers interactions, transactions, complaints and comments.

Skills

Customer Experience
Microsoft Word
Microsoft Excel

Awards

Award of Excellence 2023
As a course Rep with the University of Lagos Science and Technology education students association, in 2023 I was presented with an Award of Excellence for my dedication, hard work and leadership for the academic year.
LinkedIn Learning 2023
- Customer Support & Customer Service: Customer Service Foundations
LinkedIn Learning 2023
- Customer Support & Customer Service: Essential New Skills in Customer Support
LinkedIn Learning 2023
- Customer Service Systems: Serving Customers Through Chat and Text
LinkedIn Learning 2023
- Social Media Communications: Serving Customers Using Social Media
LinkedIn Learning 2023
- Email Etiquette & Customer Service: Writing Customer Service Emails
Oraksconsult 2021
- Etiquette Training Certificate