Shamar Nelson
About Me
Success in leveraging deep understanding of sales performance management, implementing automation solutions, and identifying critical gaps to unlock revenue potential. Adept at analysing complex requirements and executing innovative solutions. Skilled in conducting complete market research, defining product roadmaps, and leading cross-functional teams to deliver high-impact products on time and within budget. Astute at devising inclusive financial model in Excel to evaluate feasibility of business cases. Known for presenting the financial model and corresponding recommendation to the board, leading to approval and final acceptance. Committed to driving business growth and delivering exceptional customer experiences. Refined communicator with exceptional leadership, problem-solving, adaptable/flexible and time management skills. I aspire to expand my career into product management.
Education
University of the West Indies
Work & Experience
Business Analyst/Product Onwer
NCB Insurance Agency and Fund Managers Limited
Revamp NCBIC's Group Life Administration and Quotation Excel Tool single-handedly by introducing robust security features that completely eliminated the risk of human error. Devise and execute comprehensive process for implementation of upgraded Group Life tool, encompassing proposed process changes, training sessions, and development of user manuals. Serve as Product Owner to provide vision and guidance to Scrum development team responsible for improving company's digital insurance sales capabilities. Supervise agile team in introducing pioneering digital pension onboarding and servicing portal, the first of its kind in Jamaica. • Streamlined planned time for Requirements workshop with insurance sales tool vendor by reducing up to 30% due to exceptional design and clarity of solution requirements. • Spearheads annual development of business case to ensure alignment with organizational goals and objectives. • Designed consolidated dashboard to track individual line insurance sales, effectively meeting performance management requirements and leading to remarkable 5% increase in sales agent performance. • Launched a groundbreaking digital portal, enabling customers to seamlessly self-onboard into the company's individual retirement plan. • Spearheaded the development of various projects, ensuring alignment with organisational goals and financial objectives • Presents findings and recommendations to senior management and key stakeholders, effectively communicating complex financial concepts in clear and concise manner
Quality Assurance Analyst
Vertis Technology Solutions Limited
Ensured Requirements Specification document meets the criteria of being specific, testable, unambiguous, and relevant. Devised and maintained test plan, test strategy, and quality assurance plan for the solution being developed/procured. Communicated test progress, test results, and other pertinent information to management team. • Guaranteed successful introduction of client's initial VISA Debit product offering through efficient and rigorous testing. • Played integral role as member of the JMMB QA team responsible for launching the Visa Debit Card.
Project Officer
Marathon Insurance Brokers Limited
Identified and resolved technical issues impacting the deliverables of a Multi-Million Dollar software development project. Planned and executed external stakeholder engagement, whilst collaborating with solution implementation experts from India, testers from Ukraine, and a technical consultant from Germany. Assessed and formulated new requirements, encompassing functional and non-functional aspects. Executed internal user acceptability tests for web-based and mobile applications. Compiled and organised supporting documentation for meetings and project updates. • Innovated and implemented new functionalities into the tool independently, resulting in significant cost savings for the company compared to relying on the Actuary's assistance. • Optimised company's electronic motor insurance quote generation systems (VBA), leading to savings of over $10K USD in additional development expense.
