Ntiriwaa
About Me
Dynamic and results-driven graduate seeking to build skills and excel in the product management and UX Design environment. A self-motivated learner who can collaborate with teams to roadmap effective plans, conduct effective investigations and present findings through an aesthetic user-centric design for a change in a timely manner. Leveraging a diverse background in product management, UX/UI design/research, education, administration, and customer service, I bring a unique blend of instructional skills, event coordination, attentive communication, bilingualism and customer-centric problem-solving to create intuitive user-centred designs effectively and to contribute to the dynamic product management environment to ensure business growth and organizational success
Education
Humber College
University of Cape Coast
Work & Experience
UX / UI Designer
Freelance
• Create interactive visual design prototypes; design and develop responsive and adaptive websites • Produce innovative marketing content, increasing customer interaction; devise site maps, user flows, wireframes and mock-ups for designs based on proven methodologies, client requests and end-user feedback • Use a comprehensive understanding of visual design theory, research data and best practices to design high-complexity visual artefacts for digital media that facilitate the exchange of information interaction and elicit emotion • Present and explain design decisions; participate in brainstorming sessions and conceptual development reviews • Use dynamic visualizations to support analytic thinking with large data sets; ensure visual displays, components, colour and type meet requirements; balance business objectives with optimal user experience • Create website and software dashboard designs by translating business requirements recommending features, experiences, and UI implementations to meet business objectives. • Create user flows to ensure practical and smooth user experience; translate user flows and wireframes into user-centred designs that reflect the brand and are in alignment with user interface design best practices • Lead user experience strategy and user roadmaps to ensure a consistent user experience across all platforms • Participate in plan usability testing; conduct stakeholder interviews and incorporate feedback into the concept • Maintain design standards documentation to enforce brand coherence, accessibility standards/consistency • Build and manage complex stakeholder relationships for design-related deliverables • Stay up to date with UX/UI trends for both web and mobile app design and incorporate where applicable • Communicate and collaborate with product owners and developers throughout UX process and delivery • Use UX Research methods, including user interviews, usability testing, and qualitative research methodology, to enhance products and services, ensuring they meet the needs and expectations of users • Create and refine user personas based on research findings; utilize personas to guide design decisions. • Moderate and conduct note-taking during user interviews, ensuring comprehensive documentation of insights
Product Management Intern
NorthLite
• Supported product management team to drive customer engagement by assisting with new product launches, competition benchmarking and other data management and e-catalogue-related activities • Conducted research to identify customer needs and regional/global market trends using SWOT analysis and competitive reviews; provided data and insights for executive reporting and presentations • Assisted in creating product roadmaps, tracking product performance metrics, conducting market research, customer interviews, and competitive analysis to identify opportunities and define product strategy • Attended internal/external meetings to help with strategy and requirements and liaised with business and product development/installation teams in utilizing tools to provide timely, actionable information and clear communication • Assisted in creating concept presentations, reviews and feedback for decision-making in collaboration with cross-functional teams, including engineering, marketing and finance • Collaborated with development/installation in building effective and efficient products using User-Centered Design principles and conducting usability testing • Led a team to win a government project meant to supply five communities with solar energy
Teacher
Ghana Education Service
• Assessed and identified students’ individual learning needs and language proficiency/confidence in French; • Developed and led interactive French activities, including inter-class quizzes, role-playing, games, music, etc. • Evaluated and reviewed the progress of students’ language proficiency; planned and facilitated developmentally responsive learning experiences which reflected the unique needs of learners; • Supported school achievement of growth plan goals and performance targets; participated in community engagement events to promote programs and services and increase public awareness of the education system • Created an engaging, stimulating, respectful and inclusive multi-age learning environment and implemented instructional groups and inquiry-based learning opportunities to support all learners • Worked in consultation with relevant stakeholders in the development and implementation of Individual Education Plans to guide programming for students with diverse challenges who require additional support • Integrated use of educational technology to support teaching and learning and manage information sharing • Assisted senior teachers in research efforts and prepared compelling slide decks for conferences • Led multiple teams to administer and assess student performance; provided tutoring sessions at study centres
Administrative Assistant
University of Cape Coast
• Provided clerical support; typed letters, reports, evaluations, newsletters and information to parents • Photocopied materials for school use; opened, scanned, sorted, distributed, filed, collected and posted mail • Organized, retrieved and maintained school files, documents and forms; assisted with input and printing of report cards and purchasing school texts and supplies; maintained school attendance records • Register new students, completing all the necessary forms and providing parents with information; obtain student records from prior school; prepare transfer documents and updated student files • Received and responded to in-person, phone, written and email inquiries courteously; taking messages, supplying information and directing callers or visitors to the appropriate person • Inform parents of potential problems; maintain confidentiality of all matters on staff and students
Customer Service Representative
Mobile Max Company
• Handled customer communications, both written and verbal, with courtesy, confidence, accuracy, efficiency • Answered requests promptly and professionally, listened attentively to understand and fulfil customer needs • Processed orders and liaised with sales, operations, and finance to ensure customer requirements are met • Took necessary action to resolve customer service issues on time; follow-up to verify satisfaction • Contacted customers regarding new product promotions and proactively suggested products/services
