Peace Ikhuoria
About Me
A cross-functional worker and enthusiastic team player, skilled in workflow prioritization, relationship management, stakeholder and management engagement. Can be relied upon to innovate and consolidate efforts to achieve organizational goals and increase profitability without compromising standards.
Living a life of service; passionate about meeting the needs of others.
Education
Nnamdi Azikiwe University
B.SC. Mass Communication
Work & Experience
Project Coordinator
54Gene
● Collaborated with departments to strategically implement transformation projects driving the organization’s strategic initiatives including the expansion and set-up of affiliates across 4 countries. Launched in two countries before Quarter 4. ● Coordinated project elements from country selection and entry strategy development to full deployment of key operational functions in selected countries. ● Developed and tracked project plans and budget; monitored the progress of projects and reviewed deliverables at each milestone; interfaced with external stakeholders including clients, vendors and regulators, to ensure that the critical milestones are met. ● Organized meetings, document and consolidate on import actions and decisions reached; prepared project status reports, developed and updated project plans, reporting directly to the chief of staff to the CEO and the C-Suite. Facilitated easy tracking and recovery of project files and documents. ● Negotiated with vendors and suppliers to process procurement at more affordable rates and ensured the effective management of budget.
Data Entry Professional
7Riverlabs by 54Gene
● Provided product information, captured and patients’ data in collaboration with scientists to protect the integrity of each sample. ● Maintained high-quality deliverables and good customer service while capturing patients’ data. Made full time staff as a result. ● Maintained a safe working environment, adhering to laboratory protocols and sanitation standards across all tasks.
Retail/Customer Service Executive
Smile Communications Nigeria
● Maintained effective interaction with customers by telephone and in-person to provide product & service information. Brought in new customers and retained existing customers as a result ● Generated sales leads and converted the leads to sales ● Managed customer satisfaction and feedback. Suggested improvements on products and billing methods, thus improving customer-experience ● Met all sales targets, ensured the timely and satisfactory resolution of customer complaints and prepared daily reports; Emerged sales staff of the year 2017-2018 and was awarded an all expense paid trip to Dubai amongst other benefits.
