Olanike Ogunleye
About Me
With 2 years experience as a business relationship manager, doubling as s customer support officer, Olanike advocates effective business to client’s relationship and implements smooth business readiness and growth. Olanike has also been able to work in diverse roles such as being a collection officer, interned at a radio station, worked as an educationist, a writer and business manager.
These different roles have been effective link to her career growth. Still in her formative years of career growth, she has maintained good record in communication, partnership, leadership, documentation and inventory keeping, conflict resolution, networking and time management.
Olanike has a Bachelor of Arts in Education in English Language and Literature from Tai Solarin University of Education, Ijebu ode, Ogun state, Nigeria. In her quest for career advancement, she has been able to acquire important educational and career certificates in public speaking, project management as issued by diasterready.org, cyber security, customer service and her recently completed McKinsey Forward program, issued by the McKinsey academy and financial literacy.
Olanike is most interested in meeting people, solving people problems, identifying growth opportunities, storytelling , global intelligence and impact.
Education
Tai Solarin University of Education, Nigeria
I took a 4 year degree course in English Language and Literature from Tai Solarin and of Education, Ijebu- Ode, Ogun state, Nigeria. In the process of learning, I was able to understand linguistics, Morphology, semantics, syntax, theatre and drama, education, creative reading and writing, amongst other courses I learned.
Disaster Ready
The course is an introduction to project management. Exclusive to project planning, project research, project implementation, project evaluation, people management and leadership.
McKinsey Academy
McKinsey Forward program is a 6 month course that opens learners up to the world of digital literacy, problem solving, project creation and management, resilience, creative thinking, planning and implementation, business consultancy, public speaking and team building.
Work & Experience
Business Relationship Manager/ Customer Service Representative
Siemal Store Global LTD
• Identify opportunities, assess and provide recommendations based on business relevance, timing, risk, cost and quality. • Provide exceptional customer service by addressing queries, resolving complaints timely and ensuring customer satisfaction. Employ effective strategies to initiate and cultivate customer interactions towards business relationships between customers and the company. • Communicate with customers via various channels, including phone support, email and social media. • Solicit and record customer feedback and take action where necessary.
Partnership Management Specialist
Skilledup Life
• Reach out to partners about organizing presentations and events. Organize presentations for students and sell them on the upsides of joining SkilledUp Life after completing their course or bootcamp with the organization's partner. •Deliver a great experience to partners when working with the organization. • Ensure great ongoing relationship with current partners and offer new ways to grow the partnership under the leadership of the Head of User Acquisition
