Obineme Chinenye
About Me
As a virtual customer support specialist, my primary focus is on providing efficient and effective assistance to users across a wide range of inquiries and concerns. I excel in offering prompt and accurate responses to user queries, utilizing my extensive training and database of information to address various issues with precision and clarity. My role is to ensure that users receive timely and helpful support, enhancing their overall experience with the service.
I prioritize active listening and clear communication, aiming to understand user needs thoroughly and provide tailored solutions to meet their requirements. By maintaining a professional and courteous demeanor, I strive to create a positive interaction that fosters trust and satisfaction among users. My ability to handle diverse situations and adapt to different communication styles enables me to engage effectively with a wide range of individuals.
Furthermore, I am adept at troubleshooting technical issues and guiding users through problem-solving processes, empowering them to resolve challenges independently when possible. Through my dedication to customer service excellence, I aim to build strong relationships with users and ensure their needs are met promptly and effectively. My commitment to delivering high-quality support reflects my passion for helping users navigate their queries and concerns with ease and confidence.
Education
University of Nigeria, Nsukka
Studying Zoology provided me with in-depth knowledge in areas such as ethology ( the science of animal behavior), animal biology, physiology, animal evolution and diversity, species conservation and ecology
C3S Business School Barcelona, Spain
Health and social care management has developed and enhanced my knowledge and skills in the areas of leading change, effective performance, planning and accountability, development, and team leadership
Work & Experience
Customer Service Representative
Enidee Global Services limited
Successfully addressed customer queries and concerns, demonstrating effective problem-solving skills and ensuring high levels of customer satisfaction. Proactively reached out to customers, establishing positive communication channels and fostering a customer-centric approach. Consistently met and exceeded customer service standards, contributing to the overall positive reputation of Enidee Global Services Limited. Played a key role in maintaining and strengthening customer relationships through attentive and responsive communication. Demonstrated a commitment to delivering exceptional customer service, contributing to the overall success of the customer service team at Enidee Global Services Limited.
Warehouse Opportunity
Foot Locker Logistic - Netherlands
Executed efficient processing of goods, contributing to the seamless operation of Foot Locker Logistic's warehouse. Demonstrated precision and attention to detail in the packaging and dispatch of goods, ensuring accuracy and timely fulfillment of customer orders. Played a vital role in the warehouse's daily operations by actively engaging in the picking and replenishing of stock, optimizing inventory levels. Consistently maintained a high standard of work in handling and processing goods, contributing to the overall efficiency of the Foot Locker Logistic warehouse. Collaborated effectively with team members to meet daily targets and deadlines, fostering a positive and productive work environment.
