nayloiwu
About Me
I am a recent graduate of Information Technology Management. I have about a year of experience in customer service and one year of experience working as an HR Assistant in a small business. I am seeking an opportunity to work for a tech startup where I can further develop my skills and positively impact the business growth.
Education
Federal University of Technology, Owerri
Work & Experience
HR/Admin Assistant
LagPath Consulting Company Limited
Facilitated hiring processes, from posting jobs to onboarding new medical staff. Ensured healthcare regulatory compliance and maintained confidential employee records. Managed healthcare benefits, assisted with enrollment, and addressed benefit inquiries. Coordinated training sessions to keep healthcare staff updated on certifications and compliance. Addressed staff concerns, promoting positive communication in a healthcare team. Managed schedules, ensuring proper staffing levels while adhering to healthcare regulations. Provided administrative support to medical professionals, managing appointments and documentation.
Account Associate
Swiss Pharma Nigeria
Managed the branch’s existing client base and grew same Identified key accounts and closed deals at lead-to-opportunity ratio of 15% or higher for B2B clients Maintained accurate client information on the CRM database Assisted manager in overseeing daily operations of the business Received and resolved customers questions and complaints
Customer Service Intern
Owen Maya Ventures
Assisting customers: Responsible for promptly and effectively addressing customer inquiries, issues, and complaints by employing strong communication skills, empathy and sound product knowledge. Problem-solving: resolve errors and problems by assessing situations, identify solutions, and implement appropriate actions to meet customer needs. Coordinating Teams and Partners: working with partners and other departments to ensure timely resolution of issues. Documentation: Ensure accurate record-keeping, maintaining detailed records of customer interactions. Collaboration: working with other departments, such as software development or quality assurance, to address complex customer issues. Continuous learning: keeping myself updated with the latest product developments and enhancements
