Nasariya Saeed
About Me
ELEVATOR PITCH
Hi I am Nasariya Saeed.
I hold a bachelor’s degree in Business Administration (HR option).
I am currently a client retention officer at Old Mutual Life Assurance formerly known as Provident Life Assurance located at Airport, Accra- Ghana.
I am an energetic and smart individual with over 3 years’ experience in customer service and providing exceptional service to customers. I have practical knowledge in life insurance and investment products. I can easily sell life insurance and investment products to customers both in person and on phone.
I completed a virtual assistant program with ALX. This has equipped me with top technical skills such as the use of Microsoft office tools, Canva, Slack and Google workspace. It has also equipped me with soft skills such as Project management, online Research, planning and booking travel, leadership skills, administrative skills, and growth mindset.
I am currently actively looking for an opportunity to join a company that is focused on individual growth and self- development. I am interested in a full-time job as a Client Service officer. I am passionate about Human Resource, working and managing people and I believe my years of experience has equipped me for the job market. Thank you.
Education
University of Ghana
Work & Experience
Client Retention Officer
Old Mutual Life Assurance Company
Respond to customer queries and address service complaints in a timely manner. ● Track contracts that are soon to be expired and contact customers for renewals ● Develop product presentations and demonstrations to customers. ● Analyse customer feedback and develop new techniques to ensure customer retention. ● Provide excellent customer services and ensure customer satisfaction. ● Build positive working relationships with customers for repeat businesses. ● Explain to customers about new products and benefits. ● Make sales calls to existing and new customers for business growth ● Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. ● Effectively able to articulate client needs through active listening and educating clients on updated policies while tailoring a solution to each client’s case. ● Assimilated three new hires to the department after initial product training, providing mentorship, merging their knowledge and skill set with departmental processes and systems, monitored call time and quality with an 80% accuracy rate. ● Successfully completed a 1-week Customer Service training program
National Service Personnel
Old Mutual Life Assurance Company
Respond to customer queries and address service complaints in a timely manner. ● Track contracts that are soon to be expired and contact customers for renewals ● Develop product presentations and demonstrations to customers ● Analyse customer feedback and develop new techniques to ensure customer retention ● Provide excellent customer services and ensure customer satisfaction. ● Build positive working relationships with customers for repeat businesses ● Explain to customers about new products and benefits. ● Make sales calls to existing and new customers for business growth. ● Perform customer negotiations and reach a fair conclusion from both business and customer perspectives ● Maintain in-depth knowledge of finance industry regulations to contribute to success of company processes.
