Maryannenjonge
About Me
Education
Generation Program Kenya
This program is designed to equip participants with the essential skills and knowledge needed to excel in the rapidly evolving field of digital customer service. I gained insights into the digital landscape and developed proficiency in utilizing various tools and technologies to provide exceptional customer experiences I developed effective communication skills for digital platforms. I mastered written and verbal communication in a virtual environment. Explore various digital channels for customer support (email, chat, social media). Understood how to maintain consistency across different communication channels.
Karatina University
Hotel Operations: Understanding the day-to-day operations of a hotel, including front office management, housekeeping, food and beverage services, and maintenance. Customer Service: Developing excellent customer service skills is crucial in the hospitality industry. This includes communication skills, problem-solving, and the ability to handle customer complaints. Event Management: Many hotel and hospitality courses cover event planning and management, as hotels often host conferences, weddings, and other events. Food and Beverage Management: Courses often cover restaurant management, menu planning, food safety, and beverage management. Marketing and Sales: Learning how to market a hotel, attract customers, and sell hospitality services. Financial Management: Understanding budgeting, financial reporting, and revenue management in the context of a hotel. Human Resource Management: Learning to manage the diverse staff that works in a hotel, including hiring, training, and employee relations. Hospitality Technology: Familiarity with the latest technologies used in the hospitality industry, such as property management systems (PMS), reservation systems, and point-of-sale systems. Legal and Ethical Issues: Understanding the legal and ethical considerations in the hospitality industry, including regulations related to food safety, labor laws, and guest privacy. Global Hospitality Trends: Staying abreast of current trends in the global hospitality industry, including sustainability practices, cultural sensitivity, and emerging technologies.
Work & Experience
Personal Chef
International Professinal Counselling Centre
I spent several hours planning and preparing nutritious and delicious meals for the director. I carefully selected fresh ingredients and followed detailed recipes to ensure that each dish was prepared to perfection. From breakfast to dinner, I made sure that the director enjoyed a diverse range of dishes, including vegetarian and gluten-free options. I also took into consideration any food allergies or dietary restrictions to ensure that the director's meals were both enjoyable and safe to consume. All in all, it was a challenging but rewarding task that I was happy to take on.
Front Desk Attendant
The Luke Hotel
I welcomed guests, took room reservations, liaised with the other departments to enhanced guest satisfacionAs a hospitality professional, I had the pleasure of welcoming guests to the property, assisting with check-in and check-out, and providing information about the local area. Additionally, I managed room reservations, ensuring that guests had the accommodations they desired. To enhance guest satisfaction, I worked closely with the other departments, including housekeeping, maintenance, and food and beverage, to address any issues or concerns that arose during their stay. Overall, my goal was to ensure that every guest had a pleasant and memorable experience while staying at the property.
