kainatsania

About Me

Greetings everyone,

My name is Kainat Sania and I am a graduate with customer service knowledge.I am looking for volunteer work in customer service to gain more experience.

  My Skills

1. Excellent Communication: I possess strong verbal and written communication skills, allowing me to effectively interact with customers, listen attentively, and convey information clearly.

2. Empathy and Patience: I understand the importance of empathy and patience in customer service. I can empathize with customers, show understanding towards their concerns, and remain calm and composed, even in challenging situations.

3. Problem-Solving: I have strong problem-solving abilities, enabling me to identify and resolve customer issues efficiently. I can think critically, analyze situations, and provide appropriate solutions or escalate problems as necessary.

4. Product Knowledge: I have a solid understanding of our company’s products or services, which helps me address customer inquiries accurately and provide relevant information. I stay updated with ongoing training and product updates to maintain my product knowledge.

5. Adaptability: I am adaptable and flexible in my approach to accommodate different customer preferences and find solutions that meet individual requirements. I can adjust my communication style and problem-solving techniques to suit the needs of diverse customers.

6. Time Management: I am efficient in managing my time, allowing me to handle multiple inquiries or requests simultaneously and meet response time expectations. I prioritize tasks effectively to provide timely resolutions to customers.

7. Positive Attitude: I maintain a positive and friendly attitude, creating a welcoming environment for customers. I make customers feel valued and strive to foster positive relationships through my interactions.

8. Active Listening: I actively listen to customers, fully concentrating on and understanding their needs, concerns, and feedback. I ask clarifying questions and provide appropriate responses to ensure customer satisfaction.

9. Conflict Resolution: I possess conflict resolution skills to handle customer complaints or conflicts effectively. I can manage customer dissatisfaction, navigate difficult situations, and work towards reaching mutually beneficial resolutions.

10. Teamwork: I work effectively as part of a team, collaborating with colleagues, supervisors, and other departments when necessary. I share information and assist others to provide a seamless customer experience.

My certifications 

1.Customer Relationship Management from mygreatlearning.com

2.Advance Email Marketing from simplilearn.com

3.Effective Communication from mygreatlearning.com