Julia Geolingo
About Me
Hi there! My name is Julia. I am an enthusiastic and multi-skilled Administrative Professional with 3 years of experience in an offshore human resource role.
The skills and knowledge I have learned from my current role have given me the confidence to take on the challenge of pursuing another stage in my career. I’m currently looking for a remote work opportunity. If you have any openings, hit me up!
I am passionate about LGBTQIA+ rights, women empowerment, and animal welfare. When I am not playing with my golden retriever, you can find me on my longboard, or enjoying a chat with friends!
Responsibilities:
● Ensures timely resolution – cases, requests, and queries are responded to within the defined SLA with a high level of accuracy and customer support (96% accuracy rate) via inbound calls and emails
● Technical Support – systems navigation and troubleshooting (PeopleSoft, ServiceNow, Success Factors, Cornerstone-Mylearning)
● Manages timely updates of HR processes/policies for the team’s knowledge library
● Case Management – assigned cases for the team to work on daily
● Investigating and resolving escalations
ACHIEVEMENTS
● Subject Matter Expert – key point of contact for business stakeholders regarding the team’s processes
● Process Improvement – facilitated process improvements and initiatives that saved cost and time for the company (saved .60 FTE for the team)
How did I help the team?
● Training new members of the team and hosting the quarterly refresher of HR processes
● Assisted with sourcing potential applicants, interviewing, hiring additional team members
● Managing daily audits and reports of the team’s data entry and documents (ex. Service letters/employment verification, People Soft data entry) for release for quality assurance.
● Planning and organizing team meetings, activities and trainings/refreshers
● Reliable team member that helps with answering questions/clarifications of the members with their cases and always gives out ideas to the team for solutions to problems/issues
Education
San Beda College Alabang
Work & Experience
HR Service Desk - Associate
Macquarie Group Services PH
Macquarie Group Services Philippines Inc. Corporate Operations Group - Operations Division Human Resources Service Desk Associate | 8 April 2019 to 30 June 2021 Human Resources Service Desk Senior Associate | 1 July 2021 to 14 July 2022 RESPONSIBILITIES Ensures timely resolution of cases and requests. Queries are responded to within the defined SLA with a high level of accuracy and customer support (96% accuracy rate). Reassigning cases to Tier 2, process/policy owner or alternate escalation. Answers HR queries from business stakeholders globally (ANZ,EMEA,AMERICAS,ASIA) via phone calls (inbound), emails, administrative tasks (data entry), generating service letters/employment verification and reports Manages timely updates of HR processes/policies for the team’s knowledge library Case Management and assignment. Investigating and resolving escalations. Technical Support - systems navigation and troubleshooting TEAM CONTRIBUTIONS Training new members and hosting quarterly refreshers of HR processes. Applicant sourcing and interviewing. Quality Assurance - managing daily audits and reports of the team’s output. Planning and organizing team meetings, and activities. A trusted team member - answers questions and provides clarifications to colleagues and gives out ideas for solutions. Collaborated with employees in different teams in different departments and collated data to be able share information learned and share it to the team ACHIEVEMENTS Subject Matter Expert - the key point of contact for business stakeholders regarding the team’s processes Process Improvement - facilitated process improvements and initiatives that saved cost and time (.60 FTE) Promoted to Senior Associate in my second year in Macquarie.
HR Service Desk - Senior Associate
Macquarie Group Services PH
Macquarie Group Services Philippines Inc. Corporate Operations Group - Operations Division Human Resources Service Desk Associate | 8 April 2019 to 30 June 2021 Human Resources Service Desk Senior Associate | 1 July 2021 to 14 July 2022 RESPONSIBILITIES Ensures timely resolution of cases and requests. Queries are responded to within the defined SLA with a high level of accuracy and customer support (96% accuracy rate). Reassigning cases to Tier 2, process/policy owner or alternate escalation. Answers HR queries from business stakeholders globally (ANZ,EMEA,AMERICAS,ASIA) via phone calls (inbound), emails, administrative tasks (data entry), generating service letters/employment verification and reports Manages timely updates of HR processes/policies for the team’s knowledge library Case Management and assignment. Investigating and resolving escalations. Technical Support - systems navigation and troubleshooting TEAM CONTRIBUTIONS Training new members and hosting quarterly refreshers of HR processes. Applicant sourcing and interviewing. Quality Assurance - managing daily audits and reports of the team’s output. Planning and organizing team meetings, and activities. A trusted team member - answers questions and provides clarifications to colleagues and gives out ideas for solutions. Collaborated with employees in different teams in different departments and collated data to be able share information learned and share it to the team ACHIEVEMENTS Subject Matter Expert - the key point of contact for business stakeholders regarding the team’s processes Process Improvement - facilitated process improvements and initiatives that saved cost and time (.60 FTE) Promoted to Senior Associate in my second year in Macquarie.
