Aulia Nanda Lutfika
About Me
A focused professional with strong experience in
customer service and the proven ability to asist
customers with a well-informed selection of suitable
products and services. Skilled in resolving customer
issues and develop long-term relationships.
Motivated to maintain customer satisfaction and
contribute to company sucess. Energetic and
results-oritented with exemplary passion for
developing relationships, cultivating partnerships
and growing business.
Education
Sriwijaya University
Binus Business School
Work & Experience
Customer Experience
Titipku
Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Handle Transaction Processing System more than 100 customers per day. Provide excellent service to Customers. Educate and support Titipku Courier, Customer, and Merchant. Collaborate with team members and other departments to enhance overall customer experience.
Customer Service Representative
Telkom Indonesia
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Acknowledging and resolving customer complaints. Ensuring customer satisfaction and provide professional customer support to increase customer satisfaction and retention by 15%. Analyze customer problems and provide appropriate solutions. Keeping records of customer interactions, transactions, comments, and complaints.
