chisomchidinma
About Me
Product manager with market research and requirement definition skills. Experienced in user design, launch strategy, strategic thinking and problem solving technics. Agile leader and scrum enthusiastic. Office manager with 5+ years of customer service and administrative experience. Organized, empathetic, and adaptable.
Seeking an opportunity in a dynamic setting to advance my career and add value to your Organization.
Education
ABIA STATE UNIVERSITY UTURU
PROFICIENT IN WRITTEN AND ORAL COMMUNICATION SKILL
UTIVA
CERTIFIED PRODUCT MANAGER.... PROFICIENT IN DESIGN THINKING, PRODUCT BUILDING (END TO END ) UI/UX DESIGN, AGILE EXECUTION,PRODUCT LEADERSHIP,PRODUCT METRICS, PRODUCT VISION &STRETEGY, GO-TO-MARKET STRATEGY
OBAFEMI AWOLOWO UNIVERSTIY
CRM ADMINSTRATOR, SALES MANAGEMENT, SALES REPRESENTATIVE
SKILLEDUP EDTECH via COURSERA
IN-VIEW
Work & Experience
Customer Service Representative
Great Brands NIG LTD -LAGOS
● Manages efficiently high call volumes by assigning specialized teams, setting clear expectations, and offering call-back options for improved customer experience. ● Achieves optimal customer satisfaction by skillfully identifying and assessing needs through active listening, focused attention, and empathetic understanding. Building strong rapport and effectively addressing customer concerns. ● Demonstrates strong aptitude for delivering precise and comprehensive information by effectively utilizing knowledge bases and offering targeted assistance through insightful clarifying questions, ensuring top-tier customer support. ● Maintains customer records, processes account updates and ensures organized document filing by capturing essential customer information, accurately managing account changes, and maintaining accessible document archives, enhancing efficiency and customer service quality.
Administrative/Customer Service Officer
Everight diagnostics and laboratory Nig. Ltd- Imo state
● Supervised staff to ensure efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities. ● Led separation process management, developed daily operational plans, optimized deliveries, assignments, and marketing for medical services in alignment with company policies efficiently. ● Efficiently oversaw administrative processes through training, facility tours, resource access, and paperwork support; streamlined workflows and reduced onboarding stress for new team members. ● Handled clerical and administrative duties, including drafting letters, memos, invoices, reports, and various documents. Addressed and resolved administrative inquiries and questions to maintain smooth workflow.
Utiva (Capstone) Project
UTIVA
● Strategic Product Management: Defined product strategy aligning market trends, customer needs, and business goals. Developed a comprehensive roadmap outlining features, enhancements, and releases. Conducted market research to identify gaps and opportunities. Gathered customer feedback to drive informed product decisions. ● Cross-functional Collaboration: Collaborated with designers, engineers, and other teams to ensure a cohesive approach. Worked closely with engineering, design, and QA for timely development. Collaborated with sales and support teams to facilitate a seamless rollout. ● Data-Driven Iteration: Analyzed performance metrics and user feedback. Iterated based on data, addressing pain points and enhancing features for continuous product improvement.
