Alice Awinda
About Me
Alice Awinda is a Public Relations and Customer Service professional with +3 years of experience. Over the years, she has established and maintained relationships with key influencers, securing partnerships that enhanced brand reputation. She has also managed crises in communication, and mitigated potential damage, to help preserve the integrity of the brand.
As a communications officer, she developed and implemented communication strategies, produced engaging content for social media, and established a strong online presence for organizations such as Happy’s Fresh Bakes and Crystalyn Media. She also has a degree in public relations from Daystar University, where I learned the fundamentals of advertising and applied communication.
As a customer service specialist, I handled over 200 technical and informational solar product inquiries daily through the company’s call and messaging system, resulting in high customer satisfaction ratings and sales leads for RUH Solar. I also provided real-time customer support through the Citizen app, alerting 5000+ people in the US daily of notable and potentially dangerous events happening near them using location data. I have honed my skills in active listening, problem-solving, and conflict resolution, as well as my technical expertise and communication skills.
I am a natural empath, who is adept at working both independently and as part of a team to provide efficient and effective solutions. My ultimate goal is to become a valuable mutual asset in a highly rewarding career, where I can use my skills and knowledge for organizational and personal growth.
Education
Daystar University
Daystar University
Work & Experience
Customer Service Representative
Raj Ushanga (RUH SOLAR)
• Leveraged my natural empathy and problem-solving skills to handle over 200 technical and informational solar product inquiries daily through the company's call and messaging system, resulting in daily resolutions and high customer satisfaction ratings. • Strengthened consumer relations by bridging the gap between customers and the organization, ensuring sustainable customer loyalty and retention. • Boosted sales leads by screening callers and identifying <10 potential sales opportunities, increasing customer reach, and generating revenue growth. • Collaborated effectively with various company teams to offer and implement successful solutions to customer problems, demonstrating my ability to work cross-functionally to achieve business objectives. • Conducted outbound calls to customers for debt collection and payment follow-up, showcasing my ability to handle challenging situations and achieve positive outcomes. • Maintained records of customer complaints and educated customers on product features and benefits, reducing the need for future contact and improving the overall customer experience.
Social Media Manager
Happy's Fresh Bakes
• Managed successful participation in the Cake Art Affair, a baker's showcase event, twice in 2018 and 2019. By leveraging my event planning skills and attention to detail, I ensured that the bakery's presentations were seamless and successful, generating positive buzz and driving customer traffic. • Spearheaded the branding effort for the bakery, working with graphics to design a professional logo, banner, and business cards that helped to establish a strong and memorable identity for the business. By leveraging my creative skills and marketing expertise, I was able to ensure that the bakery stood out from its competitors and projected a professional image to customers. • Established a strong social media presence for the bakery by creating and managing Instagram and Facebook pages. I was able to attract 30+ loyal customers to the bakery to date, increasing the bakery's visibility and driving customer engagement.
PR and Communications Intern
Speak With Confidence
• Conducted extensive research on career and market trends to provide current and personalized resources, maximizing customer success and sharpening my fact-finding skills. • Gathered and analyzed customer feedback to improve student program engagement, showcasing my ability to listen to customer needs and make data-driven decisions. • Curated and organized engaging content for professional development, interview preparation, job search, and children's learning materials as part of a literacy and resource program, demonstrating my content creation and organization expertise.
