Aderonke Akinmade
About Me
I am a result-driven Customer Service Executive and Administrative Virtual Assistant with over 1 year of cumulative experience in customer service, administrative support, executive support, coordination, and business support. My passion has been to provide exceptional assistance to high-level executives across different niches such as the B2B, B2C, Ecommerce, Start-ups, Marketing, Real Estate, and technological industries. Focused on leveraging technical tools for maximum productivity and contributing to the organization’s success.
Education
Federal Polytechnic Nasarawa
The research and analytical abilities developed during my degree enable me to gather information efficiently and make informed decisions. Additionally, my attention to detail acquired through my studies ensures accuracy in document preparation and data management.
Work & Experience
Virtual Assistant
The Room
Faith Ndeobi Executive + Administrative Virtual Assistant ABOUT ME PROJECTS RESUME TESTIMONIALS Resume Experience DOWNLOAD CV January 2020 - April 2021 Administrative Virtual Assistant Mallsec Provided comprehensive administrative support to executives by managing calendars, scheduling appointments, and arranging meetings to ensure optimal use of their time. Coordinated travel arrangements, including flight bookings, hotel accommodations, and ground transportation, while ensuring cost-effectiveness and timely arrangements. Conducted research, gathered data, and prepared background materials for meetings, presentations, and projects. Maintained and updated filing systems, databases, and contact lists to ensure easy retrieval of information and smooth workflow. Handled incoming and outgoing communications, including emails, phone calls, and mail, and prioritized actions accordingly.
Customer Service Representative
Global T-shirt Factory
Handled incoming calls, screened inquiries, and directed them to the appropriate personnel, maintaining professionalism and providing excellent customer service. Assisted with expense tracking and budget management, ensuring accuracy and adherence to company policies. Maintained confidential files and records, ensuring data security and compliance with privacy regulations. Identified and assess customers’ needs to achieve satisfaction and generate leads Handled customer complaints and provided alternatives and/or solutions Responded to and resolved client inquiries and queries promptly
