About the Company

At SkilledUp Life, we are passionate about:

• Developing a global talent pool.
• Building tech companies.

On the talent side, we want to solve the following problem once and for all:

• How do you get a j0b if you don’t have Experience?
• How do you get Experience if you don’t have a J0b?

Every time you want to gain real Experience, we want SkilledUp Life to be the first brand that comes to your mind. Achieving this is not a mean task. We want your help to realise our vision.

About the Opportunity

Our survival and growth depend on how delighted our customers are.  It requires significant effort to make Volunteering work. It is impossible to achieve success without a strong support team. Your role is to provide support for prospective and existing Volunteers and Customers through online Tawk Chat service and built-in messaging.

We are looking for 3 additional Support Volunteers to provide 24/7 coverage. Support Volunteers help visitors to sign up for our service, improve their profiles and answer any questions regarding SkilledUp Life.

Our needs

• Fluent in English – both written and spoken.
• Undergraduate degree or similar education.
• Experience in customer service and/or support.
• Excellent communication skills.
• Excellent record keeping.
• Self-learner and ability to execute tasks without any supervision.
• Ability to maintain the highest level of professionalism.

Activities:

Working with our CEO and the Head of Support, your Volunteer role includes:

• Handle Tawk Chats from potential and existing Customers and Volunteers (Community).
• Reaching out to Community warmly and assisting them to complete their SkilledUp Life Profiles through chat and follow-up via in-built messaging.
• Guide Volunteers through the process of creating SkilledUp Life Volunteer and Customer profiles.
• Guide companies through the process of creating SkilledUp Life Company Profiles and Subscribing to our Service.
• Help Companies publish Opportunities.
• Help Volunteers apply for the Opportunities.
• Improve FAQs.
• Report any issues, concerns and complaints to the Head of Support.

Tools used:

• Google Workspace.
• Tawk Chat
• Trello.
• SkilledUp Life in-built messaging.

You have significant freedom to evolve within your role. Challenge the existing systems and processes and continually improve them.

Acquired Skills

• Process: Get a deeper understanding of the support process.
• Problem Solving: Learn how to respond to Volunteers and Customers, as well as prospects on all manner of requests regarding SkilledUp Life.
• Tools: Learn how to use customer support software tools effectively.
• Communication at different organisational levels.

Endorsements

Once a satisfactory outcome is delivered, we will:

• Provide a testimonial against your profile on SkilledUp Life.
• Provide a testimonial for LinkedIn that can also be added to your CV/Resume.
• Allow you to add SkilledUp Life Company Name to your LinkedIn Profile.
• Provide a LinkedIn testimonial.
   

Disclaimer

This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work or any taxable benefit in kind.