Zinhle Mlaba
About Me
Hello, I’m Zinhle Mlaba, your dedicated virtual assistant, passionate about empowering small businesses and startups. With a solid foundation in customer service, project coordination, and administration, I aspire to elevate the operations of businesses, particularly small businesses and startups. My journey is fueled by a commitment to venture deeper into project management, ensuring that projects by small businesses and startups not only meet but exceed expectations.
Education
University of KwaZulu Natal
I majored in English and Psychology
University of KwaZulu Natal
I majored in English
Work & Experience
Placement Specialist
Teach Me 2
• Customer service: Achieving rapport and relationships with tutors • Resourcing and Recruiting: Successful placements and retentions of clients • Employee engagement: Great communication with other departments that I work closely with • Project planning: Completed a project in record time • Strategy planning • Tutor placement • Streamlined the tutor placement process by revising the Standard Operating Procedures (SOP), reducing the time to place tutors by 20%. • Developed and executed a comprehensive customer retention strategy, resulting in a 15% decrease in customer churn rate. • Implemented a tutor feedback system, resulting in an average satisfaction rating of 4.5 out of 5 from customers.
HR Intern
Zummit Africa
• Working on Core HR: Successfully drafted and implemented a Sexual Harassment Policy and Complaint Form for the company • Resourcing and Recruiting: handling successful interviews and screening of candidates • Employee engagement: Conducting successful presentations for new joiners • Related HR areas: Opportunity posting and describing the qualities and requirements • Executed 360 recruitment strategy, resulting in a 20% reduction in time-to-hire and a 10% increase in the quality of hires. • Led onboarding process for new candidates, conducting engaging presentations that increased retention rates by 30%.
Teaching Assistant
Durban University of Technology
• Assessed students' performance through regular evaluations, providing personalized feedback for corrections, resulting in an average improvement of 15% in exam scores. • Conducted individual student consultations to address academic concerns and provide additional guidance, leading to a 20% increase in overall student satisfaction. • Created comprehensive tutorial materials that catered to different learning styles and abilities, resulting in a 25% decrease in student drop-out rates.
