Zandile Mashile
About Me
My name is Zandile, I’m based in SA johannesburg, I’m 34 years old. I’m a wife and a mother. I’m currently unemployed. I have a Bcom Marketing Mnagement and more 10 years banking experience.
To keep my self busy. I sell products online, I read books and I volunteer at the local church twice a month. I’m passionate about supporting and promoting small businesses.
I’m here to volunteer for everything marketing related and open to new skill.
The skills I acquire:
Sale, time management, new business development, contact center, leadership ,written & verbal communication, customer service, fraud investigation, fraud analysis, creative problem solving, B2B , customer support, data analysis, data entry, Microsoft, computer literacy, business analysis, CRM, team work, MIS, credit contract, reconciliation, investment,
Education
Mancosa
Work & Experience
Team member
Nedbank
Downloaded reports from branches of all types of investment accounts clients have with Nedbank using internal Buffalo System and consolidated for reporting. • Performed Risk management on investments and escalated all fraudulent investment to senior management for actioning. • Performed account monitoring and notified branches of dormant investments and stop orders that have been cancelled. • Consistently printed indexes of daily reports from Nedbank branches across South Africa and filed accordingly. • Accountable for actioning of work splits according to Standard Operating Procedures.
Validation Officer 03/2017
MFC
To minimise credit risks, losses to the bank due to false and or fraudulent information submitted on the application through the verification of information by applying prescribed processes, to analyse the situation and decision according to a pre-approved mandate. • Build and maintain client relationships through the undertaking of independent and dual visits with corporate bankers based on client needs and related situationsBuild relationships with internal stakeholders by contributing to structured information sharing meetingsIdentify opportunities by collaborating with corporate bankers according to Nedbank's corporate strategy Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy). • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. • Grow the Nedfleet book in line with budgets by building and maintaining client relationshipsSource new business by presenting Nedfleet product opportunities to corporate clients Provide product expertise by delivering fleet management solutions in line with corporate strategy and budget Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are metEnsure client expectations are met by liaising with operational and administrative team and monitor/manage outputs as per service level agreements; credit and corporate strategyEnsure business relations with regulators by complying to relevant legislation. • Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges. • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned. • Identify training courses and career progression for self through input and feedback from management. • Ensure all personal development plan activities are completed within specified timeframe. • Share knowledge and industry trends with team and stakeholders during formal and informal interaction. • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
