YUNI TRISNAWATI
About Me
Prioritizing achieving the best results for customers. More than three year’s customer service experience and an extensive range of skills including communication skills, analytical thinking, and multitasking. Highly focused with the ability to accurately complete tasks in a fast-paced environment with deadlines and under pressure.
Education
Nasional Jakarta University
Studies more about tourism and all the tourism management. • Studies several significant courses on tourism introduction such as socio-cultural tourism, hospitality & tourism, MICE, travel management, also food & beverages service management. • Choosing the accommodation and culinary study program concentration.
Work & Experience
CALL CENTER
PT ASIA Outsourcing Service
• Giving information and handling complaints by phone. • Listen carefully to all complaints submitted by customers. • Coordinated with helpdesk teams to maintain case users. • Provide fast and precise solutions to any questions raised by customers. • Serve customers in a friendly and precise manner.
CUSTOMER RELATION OFFICER
PT VADS INDONESIA
• Responsible for helping the corporate users. • Coordinated with helpdesk teams to maintain case corporate users. • Giving information and handling corporate user complaints.
TRAINER SPECIALIST
PT vads Indonesia
• Coached and mentored new agents. • Training existing agents about updated knowledge and products. • Create a campaign if there is products or procedure updates. • Weekly socialization to the team leader in Operations Department.
CUSTOMER DIGITAL SERVICE
PT MEGA FINANCE
• Provide information and handle to solve problems by users in using the application either through Live Chat, Email, or WhatsApp. • Verification outbound call for customer order • Contacting customers for product promotion • Outbound call survey about customer experience shopping • Coordinated with IT teams if there any issue with customer journey use the application
