Simon Jamboe

About Me

  • My name is Simon Jamboe, from Ghana. During my time at the university I had the opportunity to embark on a course in Information technology and from the experience I had, I got to know how impactful I.T was and I become more curious on how computer works, how they are able to communicate with each other and why they break. After that I changed my major to Applied Technology to know more about the I.T industry. After 2 years in the major, I had an internship opportunity at the Kumasi South Hospital were I was able to help staff of the hospital with their computer issues and gaining such experience helped me alot with my troubleshooting issues with computers and I was able to learn new things from my other colleagues and supervisor as well. I like I.T because it allows me to be very creative, try new ideas out of what I already know and I like I.T because it is very broad where my career could be in multiple fields such as database management, networking, software developer, hardware Technician, I.T support cyber security and a whole lot.

Education

Applied Technology 2017 - 2020

Brigham Young University Idaho

Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect system together. Troubleshooting basic networking and system configuration problems. Define and configure key security policies for a corporate network. Demonstrate professional communication. Identify and describe the function of key hardware in a desktop or a laptop computer. Install, configure and troubleshoot operating systems such as windows, Linux and Mac Os. PC hardware, PC Software, Virtualization, Storage, Mobile devices, Remote Access, Malware detection and prevention, Security I.T Support

Work & Experience

Computer Support Intern

Kumasi South Hospital Ghana

06/05/2023 - 09/30/2023

Installation of new operating system. Replacement of new hardware parts into computers. Troubleshooting basic networking devices. Joining PC's to hospital domain Setting up and troubleshooting printers Adding new users to the database Remote Access Windows Activation, Graphic designing and Data Entries Computer Support

Skills

Customer Support Representatives
90%
Operating systems
90%
PC software
100%
PC hardware
100%
Troubleshooting problems on a computer
100%
Graphic designing
90%
Data Entry
90%
Basic networking settings
100%
Printer setup
100%

Awards

Testout Network Pro and PC Pro 2020
This was a certification from the Testout Corporation give to for passing my course in I.T
Coursera I.T support 2022
Installation of new operating system. Replacement of new hardware parts into computers. Troubleshooting basic networking devices. Joining PC's to hospital domain Setting up and troubleshooting printers Adding new users to the database Remote Access Windows Activation, Graphic designing and Data Entries Customer Support