Uchechi Godwin
About Me
Customer Service Officer and Virtual Assistant with over 4 years of experience, eager to contribute to organizational
success through hard work with a 65% lead conversion rate, over 250 scheduled appointments above the company’s
average through cold and warm calling, and received 85% positive customer survey results with a clear understanding of
customer support, executive support, inbound and outbound sales, and sales closing. Motivated to learn, grow and excel
in a fast-paced industry offering career growth and value addition.
Education
Federal Polytechnic Oko
National Diploma
Work & Experience
Personal Assistant
Mondec Pharmacy Limited
Utilized problem-solving skills to resolve over 100 customers’ complaints and enhanced service level. ● Carried out weekly stock taking and inventory management for proper documentation and restocking of pharmaceutical products resulting in an improved stock level by 50%. ● Coordinated and Managed the Manager's schedule for effective work productivity resulting in a 70% improvement in appointment scheduling and work productivity.
Customer Service Representative
Durnax Pharmacy
● Responded to over 100 cold and warm calls to potential customers to create awareness about the available services resulting in 30% customer retention and 30% onboarding of new customers. ● Triggered the required action for response to customer service requests for orders purchase-including customer information and communicated changes to the appropriate departments which led to a 65% increase in new orders and delivery rate.
Customer Service Representative
Assie Hotel, Abuja
● Recorded all clients’ details in the CRM System and log book for adequate documentation, reducing paperwork by 60%. ● Collaborated with the sales department to achieve weekly and monthly sales targets resulting in an increase in revenue by 20%. ● Troubleshoot customers’ issues and escalated them to the appropriate department resulting in a 20% closed ticket
Portfolio
