Priscilla Agbonighale

About Me

I am an experienced Customer Support person with over 3years of experience. I recently concluded an IT Support programme and is currently taking professional courses in the field. I am looking forward to putting the skills I have learned so far into use by volunteering on this platform.

I am also Sales and marketing enthusiast with over 2 years of experience in Real Estate space.

I am skilled in the use of Slack, Trello, Monday.com, Calendly, click up, Hubspot, Zoom, Lead generation, Google products, MS office etc.

I am confident that I will be a great asset to whomever is willing to give me the opportunity to demonstrate my skills.

Finally, I am proactive, a quick learner, can work under pressure, with little or no supervision and a team player.

I look forward to having a wonderful experience here.

Thank you.

Education

Bachelor's Degree of Social Sciences 2009

Sociology

Studied man's behavioural pattern and how it affect society. Helped me relate better with client in my Customer Service Support job

Work & Experience

Customer Service Representative

United Bank for Africa

01/02/2015 - 04/19/2022

Inbound and out bound calls, email support, live chat support, phone support, product enquiries support, troubleshooting

Sales & Marketing

Freelancer

05/01/2019

Telemarketing/cold calling, Lead generation, hardselling, upselling, emotional selling, appointment scheduling etc

Skills

Customer support
95%
Email, phone call and live chat support
99%
Communication skills
95%
Interpersonal skill
95%
Lead generation
90%
CRM tools
99%
Proactive and result oriented
95%
IT Support
95%
Microsoft word
99%
Google doc
99%