Toluse Francis
About Me
*Over 9 years experience in using tech to drive human solutions
*Skilled at data analytics, research, customer experience, process management.
*Delivered over 150% sales target and product sign up for 2 consecutive years
*Product launch experience and onboarding of partners on the product
*Product design experience-Worked with the tech team to design GIGGo by GIG Logistics
*Health-tech-using tech to offer therapy and coaching to people across the globe
*EdTech-over 3 years experience in teaching and educating on mental health using tech platforms
*Efficient at using Zendesk and Zoho CRM
*Global Speaker, facilitator and trainer in Mental health
*Freshly-baked Product Manager who is open to internships
*Author of books(check amazon)
* Peer Review of Journals(Clinical Psychology and Contemporary Family Therapy)
*Mid-level Data Analytics Skill
*Passionate about Edtech, healthtech and Fintech
Education
Utiva
Learned Product Management, Agile, Scrum
Quantic School of Business and Technology
Work & Experience
Head of Ecommerce Product
GIG Logistics
In this role, I was directly responsible for driving the end-to-end of the E-commerce operations across the company. Responsible for overseeing the disbursement of cash received on behalf of merchants Responsible for driving the Ecommerce Customer base. Led the launch of GIGGo app Partners recruitment. Worked with the tech team to design the GIGGo App Provided strategic direction, technical support and expertise, lead strategic planning and execution, identify and manage the business operational and related risks. Grew Ecommerce Customer base from 450 to over 2,000 in one year. Revenue generation of over 25million Naira monthly
Hub Manager
Jumia NG
In this role, I was directly responsible for hub operations which included but was not limited to training and supervision of team members on material handling. Compliance monitoring, customers’ documentation and records, maintaining accurate status reports and providing updates for packages sent down from the warehouse. Planning, Execution and Reporting of Kaizen meetings and outcomes. Management of Finances Non-Integrated 3PL Management Responsible for bi-weekly meeting arrangements to discuss strategies. Zendesk CRM for managing escalations from customers. Some of the key milestones achieved whilst working in this role includes: • 4-time hub manager of the month in all the hubs I managed. • Recommendation for being great at resolving issues
Chief Operating Officer
Mentally Aware Nigeria Initiative
Lagos, Nigeria • I had the responsibility of overseeing the day-to-day operations of the organization and ensure its overall successful long-term operations. • I had the responsibility of overseeing the day-to-day operations of the organization and ensure its overall successful long-term operations.
