Uche Iwegbuna

Product Support Specialist

Sabiteach

Technical Support Specialist

3rance Tech

Actively listen to customers' requests, confirming full understanding before addressing concerns. Provide Tier 1 IT support to non-technical internal users through desk side support services. Rapidly respond to tickets and provide level 1 technical support and resolution of customers complaints within Service Level Agreement (SLA). Execute, manage and lead Office 365 migration for Microsoft external clients (small business clients). Assist customers with product selection based on stated needs, proposed use and budget. Identify potential sales and cross-selling opportunities in course of delivery of support services. Troubleshoot and customize office 365 applications including Word, Power Point, One Note, Outlook, Excel, Skype for business, and Microsoft access. Manage high levels of call flow and responded to internal and customers technical support needs. Offer troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Local Area Network (LAN). Write and review tickets to request maintenance to various types of equipment. Define and document technical support best practices. escalated issues by serving as subject matter expert on wide-ranging issues. Conduct in-depth product and issue resolution research to address customer concerns.

Customer Service Representative

Paramount Life Care

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Fielded customer questions regarding available services, current prices and upcoming company changes. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained a positive, empathetic, and professional attitude toward customers at all times. Collected customer feedback and made process changes to exceed customer satisfaction goals. Processed orders, registrations, applications, and requests Communicated with vendors regarding backorder availability, future inventory and special orders. Documented records of customer interactions, transactions, comments, and complaints Assisted customers with setting appointments, special order requests, and arranging pick-ups.

Data Analyst (Intern)

Freshminds Group

Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers. Performed clerical tasks, including filing, data entry and copying for data analyst team. Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry. Assessed data using methods learned in class. Presented reports to clients and teammates regarding project progress and results. Mapped current business and operational processes and recommended areas for improvement. Collated data sales of product and services according to most demanded and managing the entire data conversion process. Researched and compiled tailored monthly analytics and reports for all Sales activities. Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

Social Media Manager

Anaedoonline

Analyzed and reported social media and online marketing campaign results. Managed the company's day-to-day media activities on LinkedIn, Facebook, Twitter, Pinterest, Instagram and run the analytics. Identified target market and key segments through in-depth analysis of markets and related trends. Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. Wrote informative and educative narrative articles, interviews and engaging multimedia content (and/or outsource this effectively) across multiple platforms the blog website. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. Monitored online presence of company's brand to engage with users and strengthen customer relationships. Provided digital marketing solutions and managed media campaigns that promotes organization and brand. Analyzed competitor pages to locate backlink and keyword opportunities.