Thuthu
About Me
I started my product management career 7 years ago, and have worked in various industries (Fintech, gaming, public safety, NGO tech and transport and freight tech). My experience ranges from defining the product vision, strategy planning, requirements gathering and ideation, UX design and agile product delivery. My most successful project have been through collaborating and leading cross-functional team.
Before my product management journey I focused on data analysis as a payment gateway specialist. This combined with having to define and formulate solution input and success metrics sparked my interest in data. Most recently I’ve combined product management and analytics by assuming the role of a data product owner.
I intend on attending a data science bootcamp for advanced analytics and machine learning. My latest fascination has been operations research analysis, automation and artificial intelligence.
Education
University of South Africa
Maths (Linear and non-linear programming, simulations and optimisation models) Statistics (Regression, probability, applied statistics) Systems Analysis Database management Financial modelling and accounting Micro and Macro economics
University of Cape Town
Product Management short course and certification
Work & Experience
Product Manager
Pargo
Managed the development of a groundbreaking business solution, and led product discovery for direct consumers solution to increase market share by 5%. Completed gap analysis on 4 pick-up point solutions (web, POS, Mobile,API); identified and prioritised key areas for improvement. Facilitated solution for embedded point-of-sale app for strategic business partners for roll out to 67 partner pickup points. Led the implementation of a client self-help solution to reduce ticket submissions.
Data Product Owner
Triggerise
Consolidated reporting functions from three disparate platforms to one chosen data visualisation tool, led data warehouse remodelling and introduced a data glossary in support of the platform migration and data democratisation strategy. Scaled risk reporting to from 1 to 2 markets, prioritised reporting requirements from internal stakeholders and facilitated the definition and visualisation of operational key metrics. Led the development and rollout of a secure API, granting app users exclusive access to performance data.
Product Owner
Rapid Deploy
Streamlined Agile processes and alignment across 2 scrum teams; tenant configurations and tenant analytics. Spearheaded the conceptualisation and successful launch of a cutting-edge data analytics. product as a value-added service to increase revenue for and boost product appeal to potential clients. Redesigned legacy configuration workflows and features to improve the user experience.
Product Owner
Luno
Devised and executed a data-driven product strategy development in line with business strategy, integrating ticket and live chat solution for customer support for operational scale. Conceptualised the career microsite collaborating with design and engineering to scale the company from 80 to 400 employees. Led cross-functional teams to build a ticket routing solution and scale operations, reducing ticket resolution time by 22%. Coordinated the design of high-quality creative assets, managed platform rebranding, and integrated an A/B testing solution supporting marketing efforts to increase customer conversion rates.
Junior Business Analyst/Product Owner
Global Logistics Internet
Owned the website, mobile, and CRM backlog for a global gaming development house, facilitated gaming website build and game service integration to target a larger audience. Joined forces with the marketing team to execute on SEO strategies and leveraging marketing campaigns and increase site visibility. Documented product specifications, facilitated build and quality assurance testing of a backend cost price model that decreasing costs by 38%.
