Temitayo Bamidele Aworo
About Me
I am a dedicated data analytics enthusiast with a wealth of experience across diverse professional domains, including customer service, operations, and sales.
My versatility shines through my ability to seamlessly adapt to various roles and industries, empowered by a robust skill set encompassing Excel, MySQL, Python, and Power BI. A foundation in critical and analytical thinking, and data-centric mindset enable me to transform complex datasets into strategic insight that fuel informed decisions-making.
One of my key achievements lies in enhancing customer experience through CRM analysis, eliminating errors, and streamlining processes for improved turnaround times. Additional, I’ve harnessed Excel to optimize resource allocation across multiple branches, minimizing wastage and maximizing efficiency. Leveraging Power BI, I’ve orchestrated weekly sales reports that magnified sales revenue from 5 million to 7 million, a testament to my strategic planning and data-driven insights.
I’, pursuing a Data Analytics Fellowship program and a professional certification in Microsoft Power BI Data Analyst Associate, and my enthusiasm for data analytics is underpinned by educational accomplishments such as Data Analytics Bootcamp and Python programming coursework. As I venture forward, I am dedicated to harnessing my skills to unlock new insights and drive impactful outcomes.
Education
Quantum Analytics
The Data Analyst Fellowship Bootcamp is a program that aids in the transition from any career background to a Junior Data Analyst in any organization in the world. This program is meant to work students through 20 industry-standard portfolio projects across 9 Key Industries and earn Dual Certification from Microsoft (Microsoft Power BI Data Analyst Associate) and Verifiable Accredited Certificate from Quantum Analytics. They will also be mentored and coached until they have landed their first paying job as a Data Analyst or Business intelligence (BI) Analyst. Outlines: Microsoft Excel For Business Intelligence Analytics Microsoft Power Business Intelligence (Power BI) MySQL for Data Analysis & Business Intelligence Microsoft SQL Server For Data Analysis Tableau for Data Analysis & Business Intelligence Python For Data Analytics Problem-Solving Techniques for Root Cause Analysis & Business Optimization
Alison
Starting Python Programming is an introductory course that focus on the basics of python programming language and it's best practice.
Side Hustle, Nigerian.
This is a boot camp that introduces the concepts of data analytics, and focuses on MS Excel and MS Power BI carryout it's analysis.
Lagos State Polytechic
Higher National Diploma in Mechanical Engineering Technology course focuses on higher concepts on the practical application of engineering principles to the design, development, manufacturing, and maintenance of mechanical systems and products. It bridges the gap between theoretical engineering concepts and hands-on technical skills.
Lagos State Polytechic
National Diploma in Mechanical Engineering Technology course focuses on basic concepts on the practical application of engineering principles to the design, development, manufacturing, and maintenance of mechanical systems and products. It bridges the gap between theoretical engineering concepts and hands-on technical skills.
Work & Experience
Sales Executive
Cambridge Medical Diagnostics Center
Analyzing sales historical data with Microsoft Excel and recommending promotions/packages. Share insight with targeted doctors on how to increase their patronage by analyzing their service requests. Present weekly reports to BDM using Tableau or Power BI. Attend sales meetings, conference calls, training sessions, and symposium circuits. Collaborate with team member to ensure a consistent marketing process. Excellent document control skills and detailed record of all contact Win new customers as well as develop long-term relationships with existing clients. Monitor competitors’ activities and competitors’ services. Stay informed about the activities of health services in a particular area.
Logistics Coordinator/Customer Service Executive
Clinix Healthcare Limited
ETL dataset from different data sources using Microsoft Excel and SQL. Analyze customer data, and internal and external complaints and, recommend changes in the CRM which in turn eliminate errors in the results and also reduce turnaround time. I use Excel to monitor the resources deployed to dispatch teams from four branches in relationship to the route, distance covered, activities carried out, and many more factors. Using Power BI, I send weekly sales reports to the marketing head, focusing on rider sales by hospitals and tests requested. Planning appropriately, this boosts sales from 5M to 7M in a year. With tracking software, I coordinate with the dispatch team. Substituted for Customer Service Executive when the need arises. Sit in the place of the Abule-Egba branch manager when she is on leave.
Customer Service Executive
Clinix Healthcare Limited
Receiving, processing, and verifying the accuracy of customer information and registration, as well as utilizing the organization’s internal CRM. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems. Initiating the required action for response to customer service requests. Ensure and provide quality service to both internal, and external customers. Receive inquiries from clients and give needed feedback/or contact authority to help resolve a variety of order-related issues. Access the company’s internal systems to obtain and extract information and provide customer service management with the data needed. And many more.
Conducting Staff
Clinix Healthcare Limited
Receiving, guiding, and directing the influx of patients within the facility. Directing the porters on duty in their daily routine, as well as ensuring precise coordination of patients. Engage routine follow-up on clients as they undergo procedures from one department to the other. Ensure and provide quality services to both internal and external customers. Receive inquiries from clients and give needed feedback/or contact authority to help resolve a variety of order-related issues.
Business Development & Client Service Officer
Davton Learning Concepts Limited, Lagos
Effectively Manage clients and keep detailed records of clients/students for training monthly and follow-up on them to lead to sales. General operation management Research and develop business (Training) opportunities in Lagos and its environment. Prepare the venue, materials, and every other communication platform. Communicate and follow-up through e-mails, phone, and any required means. Update and manage client information. Plan and supervise operations. Resolve client complaints.
Plant/Equipment Assistant Operator
Infranet Limited, Lagos.
Assist the Head Plant and equipment with the following: Operation of Equipment, Plants and Machinery Maintenance Record keeping Coordination and supervision of work on-site Management of materials used on site. Conflict resolution between site worker and the community residents Splicing of optic fiber cable Termination of ODF and Patch Panel Testing of optic fiber with OTDR, VFL, and Power meter
