Susan Ollor
About Me
Hi, I’m Susan Ollor. An ambitious and performance-driven young Human Resource Professional with experience in Compensation & Benefits, Customer Experience and supporting HR Project Management. My experience has exposed me to technologies in improving employee engagement and identifying strategic growth opportunities. As a result, I have a unique ability to manage multi-disciplinary projects and navigate complex situations. I am committed to continuous improvement and passionate about incorporating technology into daily HR activities to deliver a better employee experience. I have successfully contributed to Human Resource efforts in translating visions and strategies into actionable goals to improve performance, growth, and profitability. In doing so, I developed and designed function products to boost team collaboration and reduce the learning curve and complexity with the use of data by 40%.
I desire to propel my career further by gaining unique experiences in an international environment, and I would love to play a role in building the future of work globally. I am open to volunteering for roles in HR, Data Analysis and Product Management.
Education
Baze University
The Chartered Institute of Personnel Management (CIPM)
The Society For Human Resource Management (SHRM)
Work & Experience
Human Resources Benefits Coordinator
Schlumberger (SLB) Ltd
As a Human Resources Benefits Coordinator, I : -Designed and implemented structured deferred benefit calculation templates using Microsoft Excel, improving the deferred benefits administration process by reducing time spent and the complexity of the use of data required by 40%. -Innovated and launched a detailed operations manual and process maps on employee benefits, employee data management, supplier relations, software & tools, and regulatory compliance on statutory requirements, thereby reducing the learning curve for new team members and process owners. -Spearheaded monthly benefit and insurance administration process of over 80 interns and 400 employees using SAP Enterprise Software. -Liaised with four HR Business Partners, Senior Management & Board of Trustees on functions and projects, including internal & external audits, employee investment funds, and employee engagement initiatives. -Executed the annual acquisition of insurance and benefits compliance certificates, maintaining customer trust and legal operating practices. -Analyzed and cleaned employee and monthly payroll data on Excel to ensure error-free and consistent data. -Acted as a point of contact for internal and external stakeholders on benefits & regulatory compliance-related queries, ensuring all parties had timely and accurate information. -Strengthened vendor relationship with the company through reconciliation of accounts involving medical insurance provider and company worth over $600,000.
Cash Management Officer, Customer Relations
EasyPay International Services Ltd
As a Cash Management Officer, I : -Enhanced team performance through coaching, feedback, and effective communication, increasing team efficacy by 10%. -Streamlined financial transactions by supporting the IT team with software testing. -Resolved requests of 90+ customers daily and 200+ at peak seasons.
Shares Services Intern, Community Relations
Orlean Invest West Africa Ltd
As a shared services Intern, I : -Cooperated in bringing healthcare services closer to the host communities through free medical outreach to residents. 500+ patients received medical attention weekly. -Partnered with peers in planning and executing a scholarship scheme for 200+ undergraduate students from host communities. -Directed monthly routine maintenance service of the company's Mobile Clinic to certify the availability of medical services. -Volunteered to update medical supply inventory and over 2,000 patient data maintaining inventory accuracy and keeping track of patient progress.
Volunteer Program Coach
EntryLevel
As a Volunteer Program Coach, I: -Coached over 85 Data Analytics students on program content on a community-based platform for six weeks. -Authored a 10-page program FAQ document with clear and detailed answers, contributing to the company’s existing knowledge base portal. -Initiated 5 personalised virtual sessions to tutor students on specific program tasks. -Proposed suggestions to improve the overall program content and student experience.
