Oluwatobiloba Oyeniran
About Me
Trained, proficient and resourceful Customer Service Representative, with
more than 3 years customer service experience. Areas of core competencies
includes, customer service deliverables,customer retention, learning and skill
development, performance measurements, excellent service delivery that
meets established quality assurance standards, communication of policies,
processes and procedures established to meet company’s objectives
Interested in human resources, customer relationship management.
Education
University of Ibadan
Olabisi Onabanjo University, Nigeria
Work & Experience
Customer Relationship Officer
Sendme Food Technology Limited
Ensure outstanding customer satisfaction by maintaining strong working relationships ● Keeping customers updated on the latest products in order to increase sales. ● Expanding the customer base by upselling and cross-selling. ● Customer retention strategy and implementation ● Knowing competition and strategizing accordingly ● Maintain complete and accurate customer correspondence data. ● Ensure both the company and clients adhere to contract terms
Customer Service Representative - Airtel Nigeria
iSON Xperiences
● Managing large amounts of inbound and outbound calls in a timely manner. ● Identifying customers needs, clarifying information, researching every issue and providing solutions or alternatives. ● Seize opportunities to upsell products when they arise. ● Meet personal/team qualitative and quantitative targets. ● Frequently attending education seminars to improve knowledge and performance level.
Administrative Officer
Ondo State Ministry of Agriculture
● Monitoring incoming and outgoing mail, signing for packages from USPS, FedEx or UPS, receiving mail and packages from couriers and delivering to the proper recipient. ● Scheduling company calendar and updating as needed. ● Assisting other departments (such as financial department and HR) with administrative or clerical support. ● Preparing reports on expenses, office budgets, and other expenditures. ● Creating, updating, and maintaining personnel records, financial records, and other records on databases
