Sim Ahmadu
About Me
My name is Sim Ahmadu, I have been a passionate learning and development specialist for over 3 years. I enjoy meeting people and leaving them better than I met them. When I am not training, coaching, or mentoring, I am a virtual assistant and product manager. You are free to call me the resourceful lady because I derive joy in making life easier for CEOs, Executives, and Business owners by assisting them with their emails, meetings, bookings, calls, reports, and even managing products. I like to be involved in the life-cycle of a product down to creating the product requirement document and ensuring that the product is solving a pain in a customer’s life. My soft skills such as empathy, emotional intelligence, problem-solving, presentation, and communication skills, propel me to be productive and add color to the lives of the people that I work with. I am looking for opportunities in these fields to express these qualities fully so as to bring about organizational growth, development, and productivity.
Education
Computer Science
Work & Experience
Learning & Development Specialist
Tek-expert
• Delivered customer service skills/Business English training to over 3000 technical support Engineers in Nigeria, Rwanda, and Bulgaria to achieve customer satisfaction • Onboarded new employees, coaching, and mentoring new teams’ trainers through train-the-trainer training • Created content on the LMS (Learning Management System) and project deployment on new sites • Worked with the Talent Acquisition (Recruitment) team to consistently implement a process that aligns pre-hire assessments and post hire skill development. • Supported global training initiatives by facilitating virtual assessments, training, and coaching sessions. • Worked closely with the L/D manager to develop and publish a schedule of learning and training activities which meets the needs of business. • Worked with Program Managers/Instructional Designers to understand the design, assist in developing course materials, and deliver the program effectively. • Conducted coaching during and after training to give feedback and reinforce skills. Document feedback and share it with managers. • Reviewed live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, and language usage. Meet with management to discuss recommendations for improvement. • Successfully transition new hires from training to their role through engaging and interactive learning, feedback, and a plan for continuous practice.
Product Management Intern
Tiva creative
1. Collaborated with team members to develop new product pricing strategies for service areas including market research to determine strategic market acceptance. 2. Worked with the head of product to come up with product strategy, built and rove a product roadmap against that strategy. 3. Conducted market research and competitive analysis on the company's price and product strategy to identify potential business opportunities. 4. Created a Product Requirement Document for the product including customer persona and carrying out surveys.
Virtual Assistant
Simah Consult
Provided customer support to various departments and performed data entry. Earned a solid reputation for resolving complex issues and providing exceptional customer service. Provided HR assistance, client documentation organization, data entry, filing, and general office assistance. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Managed calls, and all social media platforms daily. Created content that generated leads.
