samuel Hope Odion
About Me
I have over 10 years Professional experience in improving Customer experience, optimizing sales and marketing strategies and driving growth plan, and overseeing financial plans and operational activities. Has competency in managing people and resources and meeting and exceeding Customer expectations. Adept at initiating strategies that improves business processes and acquiring new market base. Manages and builds healthy client relationship.
Education
Nigeria Defence Academy
The course provides me an in-depth exploration of strategic management principles within the context of global business environments. Also help me to develop the analytical skills and strategic mindset necessary to address complex challengesand capitalize on emerging opportunities
Nigeria Defence Academy
The course gives me a comprehensive exploration of strategic marketing principles in the context of today's digital landscape. Also help me to gain knowledge and skills needed to develop and execute effective marketing strategies that drive business growth.
Kaduna Polytechnic
This course help me to developed skills in financial decision-making, strategic planning, and interpreting financial data in a more advanced way for any Organisation.
Auchi Polytechnic Auchi
The course prepared me to have the basic skills needed in financial decision-making, strategic plnning, and interpreting financial data in any business Organisation.
Work & Experience
Senior Manager Administration and Operations
AikiConnect Nigeria
As the Senior Manager of Administration and Operations, I am responsible for overseeing and coordinating all administrative and operational functions within the organization. My role requires me to be a strategic thinker with strong leadership skills who can effectively manage resources to ensure the smooth running of daily operations. I possessed a combination of operational expertise, administrative skills, and leadership abilities to drive efficiency and productivity across all departments.
Senior Manager Custommer Care
Kaduna Electricity and Distribution Company
As the Senior Manager of Customer Care, I played a vital role in ensuring the delivery of exceptional customer service experiences. I led a team of customer care representatives, setting high standard for service quality, efficiency, and customer satisfaction. I possessed strong leadership skills, a passion for customer advocacy, and a strategic mindset to drive continuous improvement in customer care operations.
Senior Manager Sales and Marketing
Kaduna Electricity and Distribution Company
My role as the Senior Manager of Sales and Marketing, I was responsible for leading and executing sales and marketing strategies to drive revenue growth and market expansion. My role requires a dynamic leader like me with strong track record of success in both sales and marketing, as well as the ability to effectively manage teams and collaborate cross-functionally to achieve business objectives.
Head of Operations
Sterling Bank
As the Head of Operations, I was responsible for overseeing all operational functions within the bank to ensure efficient and effective delivery of services to customers while maintaining compliance with regulatory requirements. My role requires strong leadership skills, strategic thinking, and in-depth knowledge of banking operations.
Customer Experience Management Personnel
Sterling Bank
As a Customer Experience Management Personnel, you will play a critical role in ensuring the delivery of exceptional customer experiences across all touchpoints within the bank. I was responsible for understanding customer needs, identifying pain points, and implementing strategies to enhance customer satisfaction and loyalty. This role requires strong analytical skills, a customer-centric mindset, and the ability to collaborate cross-functionally to drive improvements in the overall customer experience.
