salwauliaw
About Me
Experienced Social Media Specialist with 2 years of expertise in content planning, social media strategy, copywriting, storytelling, and KOL handling. Skilled in creating engaging content, driving brand awareness, and optimizing campaigns for impactful results.
Work & Experience
Social Media Specialist
Kelas.work
● Responsible for developing and implementing effective social media strategies. Designing and managing social media campaigns aimed at increasing brand awareness, user engagement, and conversions. ● Overseeing content strategy and posting schedule across various social media platforms. Managing online communities with positive interactions and enhancing user engagement. ● Utilizing social data analysis to optimize strategies and achieve measurable outcomes. Collaborating with creative and marketing teams to create compelling and relevant content. ● Monitoring metrics and KPIs to track campaign performance and make necessary adjustments. Engaging with users and responding to inquiries or feedback promptly and professionally. ● Designing and implementing influencer marketing programs to enhance brand visibility. Building and maintaining strategic partnerships with key influencers. ● Conducting market research and competitor analysis to inform social media strategies. Leading junior team members and providing guidance to ensure marketing objectives are met.
Customer Support
Kelas.com
● Responsible for providing exeptional customer service. Handling customer inquiries, issues, dan requests promptly and efficiently throgh email, chat and phone. ● Providing technical assistance, troubleshooting access problems, and assisting users in navigating the training platform. ● Effectively communicating with users through various channels, such as email and social media, to provide support and solutions to their inquiries or issues. ● Handling registration confirmations, payments, and facilitating password recovery. Ensuring a seamless user experience and providing positive feedback to the product development team.
Customer Services Representative
Zalora Indonesia
● Handling customer inquiries and issues through various communication channels such as email, phone, and live chat. ● Providing friendly and professional support to ensure high customer satisfaction. Managing the return, exchange, and warranty claim processes. Building positive customer relationships and strengthening brand trust. ● Handling customer orders with care and efficiency, managing shipping, payment, and transaction issues. ● Providing product information and style advice to customers. Addressing customer complaints with empathy and offering satisfactory solutions. ● Coordinating with other teams including Logistics, Sales, and Product Quality to resolve customer issues.
