salauayo
About Me
I am a current MBA candidate at Ahmadu Bello University. Experienced operations professional with 3+ years of expertise in business operations and retail services, whose mission is to keep the business bus running on time, then get it running quicker, more efficiently, with lower fuel consumption and a higher passenger count.
My experience spans business operations, banking, and services. I have a strong and growing understanding of startup, banking, and technology ecosystems across Nigeria and across Africa.
I also double as a data analyst. Using tools like Spreadsheets, BigQuery, PowerBI, and other NoCode tools to make business decisions.
My core values are centered around integrity and passion for excellence.
I am open to volunteering in various aspects including Operation, Service, and Management. I am also open to joining a full technology company on the business side of things.
Education
Redeemer's University
Work & Experience
Assistant Branch Service Manager
Access Bank Plc
I champion the bank’s vision to be the ‘most respected African bank’ by supporting all day-to-day operations, executing initiatives, improving processes, ensuring that we’re building a highly effective organization through people and process. My duties centered around the following: 1. Office: Manages' burn rates. Handles employee expense claims. Vendor engagement. Drives visibility. Encourages psychological safety. The go-to for strategy (ways to seize new opportunities and reduce costs), and provider of infrastructural and operational needs to execute on strategy. Tools: Ms. Dynamics 365, Ms. Excel, Ms. Outlook. 2. Hiring & People: Sits in support staff interviews, and liaise with candidates. Onboard new hires. I help organize colleagues, give them a structure to work well, and facilitate necessary training to continue to meet the organization's goals. Tools: Ms. Teams, Ms. Outlook, Ms. Powerpoint, PowerBI. 3. Systems & Processes: Establishing work processes. Creating portals. Creating a knowledge base. Responsible for maintaining and supervising our current business processes. Aligning overlapping departments, coordinating finance (budget, ATM, and value balances), customer service, document work, or manage irate customers. Tools: Ms. Excel, Ms. Outlook, Ms. OneDrive, Processmaker, EI. 4. Knowledge and skills: Communicates for impact. Adopts Agile principles for solving problems. Combines Emotional Intelligence & Design Thinking in understanding users' needs. Practices sound Banking principles. Pivots a lot. Research, collaborates, scales, and bootstrap for impact. 5. Relationships & Sales: Cross-sells products. 210% on FY deposit liability YTD. Measures key performance indicators (KPIs), and key results (KRs). Develops strategies to deliver the expected outcomes in channels sales (Ussd, Mobile App, Internet Banking, ATM cards, etc.) and attracting deposit liabilities (CASA, Fixed deposits).
Portfolio
