Salami Musa
About Me
I am a multi-faceted, efficient, and reliable Administrative Professional with over 12 years of experience in Customer Relations, Customer Support, Operation Management, Marketing Management, Product Development, and Management. Content Writing, Social Media and Online Marketing, Photography, Business Planning, Proposal Drafting, and Employee Training.
I am passionate about organizational growth and development through effective management, policy, processes, planning, and a result-oriented approach to day-to-day business operations. I am keen on self-development, training, customer service, and effective communication to enhance brand reputation and perception for the sustainability of a brand and its immediate stakeholders.
Education
Obafemi Awolowo University
Ambrose Ali University
Work & Experience
Strategy and Business Development Manager
Pee Model Creative Services Ltd
Managed all departments to identify areas of potential improvement and develop plans and marketing strategies to implement changes. Employee scheduling and performance monitoring. Employees training and development. Recruitment of employees. Draft proposals and identify new partnerships with their needs prioritized. Tracked customer feedback and ensured sustenance of quality customer service. Developed, reviewed, and improved administrative systems, policies, and procedures.
Head, Customer Care (Back-office)
Visafone Communications Limited
Supervised daily activities of operations and unit members. Trained and supervised customer service personnel to ensure optimum quality service delivery. Set up tools and processes to ensure that subscribers who reached out to Visafone received helpful responses timely. Led and motivated team members to achieve company and personal goals. Reviewed performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures. Collaborated with teams across the company, including Marketing, Legal, Sales and Technical to ensure that clients’ issues received a proactive response. Participated in the review of Business Processes. Ensured effective product and service support to all sales channels and customer-facing units. Monitored service requests, trends and evaluated daily, weekly, and monthly service request reports. Coordinated the testing of new products to ensure that they function according to specifications (UAT).
