Salako Seun Ayodele
About Me
I am a seasoned Payment Product Implementation Specialist with over six years’ experiencein technical customer support/ issue resolution and implementing payment products.With critical thinking and analytical skills, I could proffer innovative ways of solving practical problems bothering around customer issue resolution, customer retention and products improvement.Over the years, I have successfully integrated / implementedcollections and disbursement products / solutions to numerous merchants and excellently supported them technically,making use oftools like Postman and JMeter for APIs and applications testing.I am a leader with keen interest in people management and team collaborations in achieving organizational goals
Education
AHMADU BELLO UNIVERSITY ZARIA
MBA - In view
Federal University of Agriculture Abeokuta
Second Class Upper
Work & Experience
Implementation Engineer
Interswitch Limited
Analyses customer requirements accurately to capture customer’s critical-to-quality (CTO) requirements and translate them into system configuration. Tests and certifies integration of third-party systems to Interswitch collections and disbursement applications. Designs and develops test strategies to test new and existing APIs / services and facilitates migration of successfully tested implementations to production environments. Tests and evaluates newly deployed sandbox services / applications and creates implementation guides / operational manuals for implemented solutions. Provides third-level application support to third-party integrations to Interswitch collections and disbursement payment products / solutions and maintenance of the test application environment
Repair and Maintenance Engineer
Interswitch Limited
Improved known error and critical faults resolution through compilation of weekly activity reports for all repair fault undertaken to unit head. Handled repairs including maintenance of faulty Point of Sales (POS) terminal brands manufactured by Pax, Verifone and Ingenico; PC-POS brands and its peripheral manufactured by HP, IBM, POSIFLEX. Engaged banks and merchants for more repair businesses through effective customer relationship management, technical support, advisory services and optimization services. Ensure data integrity of all diagnosis and repairs in the Inventory Database Management System for all devices
