Saida Nassir
About Me
Dynamic and well-experienced ICT professional with an extensive record of experience in delivering large scale system integration projects with good business awareness and consultative skills alongside with applied and dynamic leadership abilities. A result-oriented, organised, creative, and proactive individual with strong interpersonal skills and capacity to deliver on time with high quality. Have a strong passion for turning data into valuable business insights.
Education
University of Liverpool, UK
The programme focuses on innovation and leadership in information systems management and is designed to broaden skills and knowledge to help in driving successful transformation within organisations by leveraging the power of technology. Specialisation: Big Data analytics Modules: - Big Data Analytics (Apache Hadoop Cloudera CDH, Hive, Pig) - Predictive Analytics for Decision Making (Platform: RapidMiner) - Managing Technology Enterprise - Information Technology Leadership - Strategic Technology Management - Professional Issues in Computing - Technology Innovation and Change Management - Understanding Organisations and Human Behaviour
University of Khartoum, Sudan
British Computing Society, The Charter institute of IT
Work & Experience
IT Specialist (Contract)
AQA, UK
Key Responsibilities: • Expertly diagnosed and resolved complex hardware and software issues for end-users, ensuring optimal functionality and performance of desktop systems. Applied analytical skills to identify patterns in IT challenges and develop systemic solutions. • Managed the installation, configuration, and upgrading of new laptops and software components, utilising analytical methods to assess and meet the specific needs of the organisation. • Provided high-quality technical support to end-users, addressing IT-related concerns and inquiries. Analysed user feedback and support patterns to improve service delivery and user experience. • Oversaw the inventory of IT assets, tracked hardware, and managed the asset database. Employed data analytics techniques to maintain an organised, efficient, and up-to-date IT environment, ensuring accurate tracking and allocation of resources.
Customer Advisory Specialist (Contract)
Whistl Fulfilment, UK
Key Responsibilities: • Managed the customer service function with a focus on resolving customer queries, utilising data analytics to understand customer needs and align solutions with business process frameworks. • Analysed and refined business services like claims and returns, employing data-driven insights to enhance service efficiency and customer communication. • Led the revision and optimisation of the overall business process for fulfilment, applying analytical methods to streamline operations and increase efficiency. • Undertook comprehensive administrative responsibilities with a strong emphasis on accuracy in data entry and formal customer correspondence, ensuring data integrity and quality in all records. • Actively managed and monitored customer satisfaction, using data analytics to identify trends in customer feedback and develop strategies for resolving or escalating cases of dissatisfaction in a professional manner.
Production & Logistic Administrator (Contract)
AQA, UK
Key Responsibilities: ● Managed the Internal Liaison and Administration Process (ILAP) for AQA ● Maintained accurate records and databases related to ILAP, ensuring data integrity and confidentiality ● Conducted quality inspections and checks to ensure the accuracy and completeness of ILAP documentation and materials.
System Analyst/Integration Engineer
Ericsson, Sudan
Key Responsibilities • Expertly analysed solution requirements, translating them into detailed software specifications, ensuring alignment with customer needs and business objectives. • Led the design of system configurations and integrations for proposed solutions, focusing on meeting customer requirements and ensuring seamless system functionality. • Installed applications software and licenses, configured systems, and developed data migration scripts. Integrated systems and components, ensuring functional cohesion between networked nodes. • Successfully deployed and integrated software packages into production environments, optimising system performance and reliability. • Conducted comprehensive internal and customer Acceptance Test Procedures, designing test strategies to validate system functionalities and performance. • Identified potential impacts and risks associated with solution implementation, providing insightful recommendations for solution evolution. Analysed problem tickets, devising data-driven strategies for problem resolution. • Mentored junior team members, fostering a collaborative environment and sharing expertise in system integration. • Proactively engaged with customers, third-party suppliers, and other service delivery organisations, ensuring effective communication and collaboration. • Developed and delivered crucial documentation, including Solution Feasibility Studies, Impact Analysis reports, database schemas, scripts, Acceptance test procedures, Test Automation scripts, Data Migration scripts, and Deployment plans, showcasing strong analytical and reporting capabilities.
Field Service Engineer/ Team Lead
Ericsson, Sudan
Key Responsibilities: ● Led a team of 6 engineers and 10 technicians to coordinate tasks, provide technical guidance and monitor network modernisation and expansion projects for global Tier-1 Telco operator. ● Directed a diverse team of 6 engineers and 10 technicians, coordinating tasks and providing technical guidance. ● Led over 300 site surveys, managed the configuration process, and spearheaded data reporting and visualisation efforts to ensure efficient and accurate information dissemination. ● Skilfully planned and executed Radio Access Network tuning and optimisation for a global telecom operator. This involved meticulous data collection, in-depth analysis, troubleshooting, and visualisation to enhance network performance. ● Consistently achieved over 90% customer satisfaction in site acceptance testing, demonstrating a strong commitment to quality and client needs. ● Developed and maintained comprehensive documentation including Site Installation, Configuration, Testing protocols, and Performance reports, ensuring accuracy and thoroughness in record-keeping and procedural adherence
