Ruon
About Me
Hello, my name is Abigael Amuruon, a Bachelors Degree holder in Computer Science. I’ve had a previous experience in ICT whereby I got to learn about computer networking in detail through building and upgrading LAN. Upon my course completion, I was privileged to get a Customer Service job as a live chat specialist which is also my current position. Being a Fintech company, I was tasked to resolve customer complaints based on transaction glitches that happen from time to time. While at it, I tasked myself to always learn new skills. I learnt Microsoft Excel via CloudFactory Academy and then Microsoft Power BI via Datacamp. Recently, I got into a bootcamp (International Youth Foundation Kenya) to learn Front-End Web Development which is coming to an end in 4 weeks. I’d like to venture into Data Analytics as a career. Skilledup has the opportunity to grant me with hands-on industrial experience which will help me grow career-wise and also at a personal level. The thrill that comes with transforming raw data into actionable insights is one great feeling. Given an opportunity, I intend to take it seriously and make a positive difference to the team. Looking forward to work with amazing teams.
Education
Africa Nazarene University
Work & Experience
Customer Service Representative
Kokosend Ltd
Tasks Ensuring customer satisfaction and loyalty by providing excellent customer service, resolving customer complaints, and collaborating with other departments in order to build strong, long lasting relationships with customers.
ICT Intern
Braeburn Garden Estate School, Nairobi
Achievements/Tasks Ensure ICT networks and hardware items placed in your charge are operational and maintained to a satisfactory level, reporting any areas of concern to the ICT Technician. Implement changes/upgrades where necessary to the various security and protection measures in place in accordance with the line manager's instructions. Report all damaged/faulty ICT equipment to the ICT Technician. Set up and check ICT equipment when instructed. Take photos of school events/activities as a matter of routine (assemblies and school events) and when requested. Assist in administrative duties when directed and building new LANs and Packet Tracing.
