Purity Karanja
About Me
I am a HR professional with over 15 years of progressive experience with both national and African regional experience. I have experience working in multiple industries giving me the added advantage of exposure, insight and valuable knowledge of varied industry regulations and policies, which often times change the dynamic in people management.
I excel at formulating policy frameworks within organisations and managing their implementation and I have successfully used technology and data analytics to support succession planning activities that aide career progression and ensure business continuity. I believe in a strong performance management culture that supports both the employee and employer agenda and I am a strategic thinker able to understand the business and align HR activities to support the greater organisational agenda.
I am looking for opportunities to gain experience in the Tech space as this would give me an added advantage in being a successful HR leader in the Industry. This volunteer experience would go a long way in helping me achieve this career goal.
Education
Ongoing
Work & Experience
HR Manager
Olsuswa Energy Ltd
Key Responsibilities: • Provided overall leadership and guidance to the Human Resource function by overseeing all the functional areas of operation i.e. Recruitment & Selection, Performance Management, Learning and development, Employee Relations and Compensation & Benefits administration. • Functioned as a strategic business advisor to senior management regarding key organizational and management issues. • Assessed and anticipated HR related needs for the head office and the field camp operations, communicating them proactively and seeking to develop integrated solutions with the HR department and management. • Developed a strong and effective HR infrastructure of service delivery, including policy development and HRIS system management and reporting. • Formulated and implemented effective human resource strategic plans, policies and procedures in line with the organization’s vision and objectives. • Developed talent management - implement a performance management program, career development opportunities and succession planning practices. • Lead all aspects of compensation and benefits administration. • Ensured that the necessary performance management policies, systems and processes are availed and implemented across all employee levels. • Provided proactive guidance and input on organization or change projects including organizational and functional restructures. • Planned, developed and managed the HR budget.
HR Business Partner
CGTN Africa
Key Responsibilities: • Managed HR operational functions e.g. reporting, leave management, talent development, record management and administration. • Provided advisory services on human capital issues. • Managed the organization’s performance management process. • Executed the recruitment and selection process, on-boarding and induction. • Reviewed of the organization’s HR policies and ensuring continual improvement. • Contributed to the formulation of HR strategy. • Contributed to the overall inputs of the Human Resources Dashboard.
HR Business Partner
The Nairobi Hospital
Key Responsibilities: • Provided advisory services to line managers on human capital issues e.g. staffing levels, recruitment, deployment, discipline, performance management, training and development. • Executed the recruitment and selection process for assigned Divisions and Departments. • Identified training and development needs through job analysis and performance appraisals in consultation with line managers. • Ensured the all HR related costs for assigned divisions were within approved budget. • Managed the employee performance process and reviewed agreed enhancement plans and their effectiveness. • Implemented effective induction programs in liaison with line managers. • Enabled effective grievance handling and dispute resolution by providing the required guidance, counseling and advisory support to staff. • Facilitated continual improvement of the Hospital's HR policies and practices while ensuring that staff practices were in line with policy and legislative requirements.
HR Manager
Tigo Tanzania
Key Responsibilities: • Approved overall business plans and budgets for learning and development activities. • Designed and implemented highly effective, results -oriented training and development strategies primarily focusing on the call centre and customer service centers which enhanced organizational. • Partnered with HR Business Partners and business leaders to assess and deliver training priorities that supported staff development needs. • Provided staff with an understanding of established policies and procedures.
Consultant
WorkingSmart Skills Ltd
Key Responsibilities: • Generated new business leads and serviced existing contracts through building and maintaining client relationships. • Developed, customized and implemented training programs as per the service agreements with clients. • Designed and developed business development plans aimed at growing the business as per the set annual targets. • Managed the company operations which comprised of monthly management reports, maintaining books of accounts, cash flow and cost control management • Prepared company budgets which included costing of customized training programs • Provided advisory services to clients on Tanzania staff employment, development and termination regulations. • Managed day to day administrative requirements for the company.
HR Executive - Quality & Training
DHL Express Ltd
Key Responsibilities: • Supported Equatorial Africa Training and Development Manager to identify training needs in Customer Service from the training needs analysis, results, performance reviews and employees’ development plans • Developed customer service annual training calendar taking into cognizance the organizational goals as well as individual development plans • Developed, coordinated and delivered training programs that met specific Customer Service needs in support of the excellence strategy • Carried out training evaluations to measure the training effectiveness and return on investment as per the set training objectives • Prepared monthly reports on progress to date against objectives and key training statistics as well as Customer Service Key Performance Indicators • Monitored, evaluated and provided reports on the progress and performance of the Call Centre
Call Center/ Business Center Coordinator
DHL Express Ltd
Key Responsibilities: • Generated revenue by supporting new and existing clients • Ensured that company policy was adhered at all times by handling staff discipline • Wrote reports on performance and prepared projection analysis based on current performance. • Handled staff development through continuous training. • Handled external client complaints. • Provided customer service administrative support.
Customer Service Representative
DHL Express Ltd
Key Responsibilities: • Generated revenue by supporting new and existing clients. • Handled basic customer complaints and concerns before escalation.
