Paul Nyembo
About Me
I’m Paul Nyembo, a highly motivated and results-driven Assistant Manager with a passion for optimizing service delivery processes and exceeding customer expectations. I take pride in my strong leadership skills and exceptional communication abilities, which have allowed me to lead cross-functional teams to achieve operational excellence throughout my career.
My background in service management and technical expertise in Hyper-V, VMware, Storage, Microsoft 365, Microsoft Azure AD, Firewall (Fortinet), VoIP Support, Firewalls (Fortinet), VoIP, Printers, LAN, WAN, Cloud Computing, MPLS (VPN) Support, Server Installation Raid Setup, Helpdesk, ERP Support, and Web Hosting enable me to provide comprehensive IT support and deliver exceptional results.
During my time at Choppies, I not only maintained a positive work culture but also optimized efficiency and delivered extensive IT support services to the entire company. At Ensure Services, I excelled in providing technical assistance to clients, identifying opportunities for process improvement, and collaborating with cross-functional teams to complete projects on time.
At IQUBE, I successfully implemented efficient solutions to enhance service delivery and supervised a dedicated team of service delivery staff. In my previous role at Tlhalifo Business Solution, I demonstrated my ability to resolve technical issues promptly and efficiently while ensuring smooth office operations.
My academic background includes a Bachelor of Science in Information Technology from Vaal University Of Technology, and I hold several certifications, such as ICDL, NSE, Cybersecurity, Azure Machine Learning, Windows Server 2019, Cisco CLI Router Configuration, Advance Cisco Routing, Cloud Computing, Server 2012 r2, and MCSE.
Fluent in English and proficient in French, I bring a diverse perspective and a commitment to excellence in all my endeavors. As a Congolese national, I am driven by a passion for continuous learning and staying up-to-date with industry trends, and I am eager to contribute my expertise in service management and leadership to empower teams and maximize organizational success.
I am excited about the possibility of making a significant impact and contributing to the success of an organization like yours. Let’s connect and shape the future of service delivery together!
Work & Experience
Assistant Manager Service Delivery
Ensure Services
Provided technical support to clients, ensuring timely resolution of issues and minimizing downtime. Conducted regular performance evaluations and provided feedback to the team to ensure high-quality service delivery. Developed and implemented processes to optimize service delivery and enhance client satisfaction. Collaborated with internal teams and external stakeholders to ensure the timely delivery of projects. Maintained accurate records of service delivery and prepared reports to communicate progress and identify areas for improvement. Duties: Server Installation Raid Setup, Helpdesk, ERP Support, Web Hosting, Connectivity, Customer Call Logs Management (CMS) support tickets as per SLA, monitor and update Customers on daily bases. MPLS (VPN) Support, Firewall (Fortinet), VoIP Support. Customer Support On line and on site, Man Power management...
Assistant Manager ( Senior IT Engineer)
IQUBE
Provided technical support to clients, ensuring prompt resolution of hardware and software issues Skills -Project management -Customer service -SDLC -Stakeholder management - Time management -Attention to detail - Collaboration(written, verbal and listening) -Problem-solving -Results-oriented - Influential leader -Risk management - Computer proficiency -Computer proficiency -Project Management and Quality Control Skills -Client engagement • MS 365 deep understanding of the features and functionalities of Microsoft 365 and Exchange, -User and mailbox management, -Security and compliance, - Migration and deployment, -Monitoring and troubleshooting, - References Rod Flanagan, HR Manager, Choppies [email protected], +27 825 730 772 Saikumar, Service Dekivery Manager, Ensure Services [email protected], +27 795 048 732 Suresh, Service Delivery Manager, IQUBE [email protected], +27 636 872 404 Prof Mathenjwa, Director, Thlalifo Business Solution [email protected], +27 817 321 347 Wayne, Director, WAC Petroleum Services [email protected], +27 834 086 849 Certificates -ICDL - NSE -Cybersecurity -Azure Machone Learning -Windows Server 2019 -Cisco CLI Router Configuration - Advance Cisco Routing -Cloud Computing - Server 2012 r2 -MCSE... Languages English French Managed a team of service delivery technicians, ensuring adherence to service level agreements (SLAs) and quality standards Conducted regular performance evaluations and provided feedback to the team to enhance their skills and knowledge Collaborated with cross-functional teams to ensure the timely delivery of IT projects Prepared reports to communicate progress, identify areas for improvement, and recommend solutions to enhance service delivery Duties: Collaborating with programmers, engineers, and organizational leaders to identify opportunities for process improvements of services, managing data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine. Server Installation, Raid Setup, Help-desk, Customer Call Logs Management support tickets as per SLA, monitor and update Customers on daily bases, VPN Support, VoIP Support, Customer Support on line and on site. Receiving and Dispatching Stock, Department Cars maintenance...
