Oluwatsosin
About Me
I am an enthusiastic, innovative and highly motivated individual with strong interest in self-development.
My 2 years experience in IT Digital Transformation has been gained in demanding and challenging environments where I have developed excellent communication, stakeholder management, time management, decision making and negotiation skills; strong team working and interpersonal skills, at the same time exercising tact and employing my strong sense of initiative. My core strengths lie in my ability to learn and understand simple and complex procedures quickly, and also collaborate with people and stakeholders to manage Operations for success.
Education
Ecotes University
Work & Experience
IT User Support Associate
WACOT Limited
Manage and support all IT Infrastructure projects on the site. Provide technical helpdesk support by answering phone calls, email or other requests by creating incident tickets. Control and Analyze ticketing system; Service Desk Plus. Follow up open incidents and manage incident (issue) tickets until issue is resolved and ticket closed duly Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction Advise staff on appropriate basic procedures for directing their IT related queries and recommendations Installation of Compactable SCADA Software(WinCC) to fit organizational purpose. Serve as first point of contact for site personnel and to resolve SCADA issues. Liaising with vendors and suppliers over technical requirements / solutions / technical enquiries. Successfully supported the migration of users Smarter Email to Microsoft office 365 (Outlook, OneDrive and MS Teams). Interface with 3rd party service providers when required. Successfully supported with deployment of CCTV in 3 locations (17 cameras and 3 NVR) which help in mitigating the loss of stolen products annually (50million). Manage the planning and quarterly maintenance of IT Assets, Network equipment’s and CCTV in each location.
