Oluwatomilola
About Me
Confident and energetic customer service professional with solid communication skills, good interpersonal skills, hands-on training, and industrial experience.
A graduate of human resources management and a master’s student of international law and diplomacy who is highly driven with excellent communication and interpersonal skills and can successfully carry out the duties of a sales representative, client relation officer, project assistant, and human resources manager.
Looking forward to working in a dynamic and challenging organization, which offers professional development and growth potential, where hard work and excellence are recognized and adequately rewarded.
Education
University of Lagos
University of Lagos
Work & Experience
Project Manager (Trainee)
Sourcing and Produce Ltd
• Developed and initiated projects, managed costs, and monitored performance. • Achieved project deadlines by coordinating with project stakeholders to manage performance. • Accelerated progress by continually reviewing performance, budgets, and project timelines. • Managed projects from procurement to commission. • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. • Facilitated communication between team members for project cohesion. • Ensured project process documents are complete, current, and stored appropriately
Sales Specialist
Sourcing and Produce Ltd
• Contacted prospective international customers via cold and warm calling, and cold and warm emailing to offer the company's products and maintain a high conversion rate. • Shared quotes and sales updates to interested global buyers weekly. After-sales contact with customers to assess satisfaction and resolved quality or service complaints professionally and promptly. Product specifications were shown, questions were answered, and objections were successfully overcome. • Answered questions about the company's offerings with knowledgeable responses about products and services.
Front-Desk Officer
Honey-Well Flour Mills
Responded to inquiries from clients, vendors, and members of the general public in person and over the phone. Maintained a tidy and presentable front desk with all necessary materials (pens, forms, paper, etc. Managed and handled customer/client inquiries and complaints professionally. Assisted the Talent Acquisition Personnel during the recruitment processes. Resolved all issues professionally and provided appropriate responses and feedback in a timely manner. Utilized strong interpersonal and communications skills to serve customers. Managed the receptionist area, which included greeting visitors and responding to phone and in-person information requests. Answered questions about standard policies, procedures, and regulations. Provided customers with advice on purchases, orders, and deliveries. Provided customer support and services, ensuring positive outcomes. Coordinated with all staff members to ensure smooth day-to-day operations
