oluwagbenga Ibukun
About Me
My name is Ibukun Joseph O, a hard-working and reliable IT officer/technician with over 3 years’ experience in computer hardware performance, software updates, and IT Troubleshooting & Problem Solving in an engineering firm. I am also looking forward for an insightful and disciplined data analyst role to gain more experience in collecting and analyzing business data. Passionate about studying how to improve performance. Seeking to leverage data analytical skills to improve corporate performance as a data analyst and utilising big data interpretation and visualization skills is a way to grow and develop client base and profit.
Education
Master of information Technology
Computer science education
Work & Experience
IT officier/Analyst
FBG ENIGEERING COMPANY LIMITED
• Collaborated with the engineering team to create comprehensive and realistic project plans, providing insights to facilitate the smooth execution of projects, resulting in a 10% increase in deliverables quality. • Conducted critical path analysis to identify the most time-sensitive activities, presenting reports to stakeholders and highlighting KPIs, milestones, and potential risks and mitigation strategies. • Leveraged data analysis to inform pricing decisions, contributing to the creation of winning proposals that expanded our client base and fostered long-term client partnerships • Utilised Power BI to Implement real-time progress tracking mechanisms, monitor the project's performance, and promptly address any deviations from the plan.
DATA ANALYST
HB4 UNIVERSAL SERVICE
• Design and implement efficient ETL processes to extract, transform, and load data using SQL for mining and developing comprehensive reports with Power BI to communicate complex insights to non-technical stakeholders. • Analyse large datasets, uncover patterns, and provide actionable recommendations, leveraging statistical analysis to drive data-driven decision-making, resulting in a 13% increase in productivity. • Optimise data warehousing processes through ETL pipelines and performance tuning, reducing data load time and increasing query efficiency by 15%.
Customer Service Advisor
ECO Outsourcing, UK
• Triaged issues to identify the necessary level of support within client-specific SLAs, working with clients and the technical support team to discover, document, and support positive customer journey outcomes. • Liaised with clients to resolve technical issues in their deployments, obtaining context on current issues and facilitating process improvement for clients, leading to a 16% increase in retention rates.
Complex Query Agent
Barclays Bank Plc, UK
• Manage customer requests by prioritising tickets and utilising predictive modelling techniques to anticipate customer needs, resulting in a reduction in escalations and a 20% increase in resolution speed. • Coordinate onboarding and training new starters on customer service protocols and basic data analysis approaches to improve workflow efficiency and customer satisfaction.
Data Analyst (Contract)
Sinot Tech Solutions, UK
• Employ a data analysis workflow that combines SQL for data mining, Excel for data manipulation and analysis, and Power BI for compelling data visualization, to uncover valuable insights • Develop and implement machine learning models using structured and unstructured data to assess customer satisfaction and forecast demand, reducing mean absolute error by 15%. • Enhance project efficiency through optimized planning and scheduling. This is achieved by integrating data, performing statistical analysis to extract key learnings, and ultimately aligning all efforts with established KPIs.
Portfolio
