Oloaigbe Ilevbare
About Me
As an accomplished professional with experience maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.
My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.
Additionally, my established success in effectively interacting with leading teams positions me to make a significant contribution in this position.
The following achievements demonstrate my qualification for this position:
· Leveraging excellent communication and relationship building skills as well as an inherent ability to excel under pressure to provide an unparalleled level of customer service and satisfaction.
· Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
· Demonstrating excellent problem-solving, analytical, and interpersonal skills.
My proven dedication to optimizing customer care and leading top-performing teams will contribute immensely to the success of your organization.
Thank you.
Education
Ambrose Ali University
International Academy of Management
Post Graduate Diploma
Work & Experience
Customer Service Representatine
Zain Nigeria
Resolved customers queries through telephony Educate clients on company products and services Escalated issues that could not be resolved on first call
Call Center Team Lead
Outsource Global Technologies
Managed Call center agents Monitored agents attendance and performance Coaching sessions with agents Identified Top and bottom performers and recommended for retraining Drew up agents work schedule Ensure adherence to schedule
Quality Assurance and Training Supervisor
Outsource Global Technologies
Monitored all agents calls to ensure adherence to quality Drew up quality parameters for call evaluation Handled Onboarding for new intakes Trained agents on services rendered Trained agents on call handling and quality metrics
Administration and Customer Service Manager
Olive Prime Psychological Services
A rehabilitation center - I ensured the that clients were properly handled and catered for. Handled clients enquiries Managed the Consultant Psychiatrist's calendar
Call Center Supervisor
EHA Clinics Limited
Oversee call center management Manage agents schedule
Portfolio
