nuuradeen
About Me
Technical Support Analyst with experience maintaining systems and resolving trouble tickets in Windows environment. Possesses the CompTIA A+ demonstrating proficiency in mobile devices, networking technology, hardware assembly, network troubleshooting, cloud fluency, and foundational AWS knowledge. Currently expanding expertise with preparation of AWS (CLF-C02) and Network+. Proficient in building UI driven experiences, focusing on front-end development, skills include JavaScript, HTML, CSS, Reactjs, and NextJS.
Education
NuCamp Coding Bootcamp
Completed an intensive program focusing on JavaScript programming, encompassing essential concepts such as data structures, algorithms, and asynchronous API calls. Specialized in React, the leading JavaScript library for web development, gaining expertise in advanced JavaScript ES6, functional components with React Hooks, and state management utilizing the latest Redux toolkit. Applied knowledge to create responsive websites using Bootstrap and React, and further extended skills to transform these websites into mobile applications deployed on Apple Store and Google Play. Proficient in utilizing React Native and Expo SDK to harness the full range of native hardware capabilities on modern phones and tablets. Utilized knowledge of UI libraries to learn fundamental knowledge of ChakraUI and TailwindCSS.
Work & Experience
Technical Support Analyst
Innova Solutions LLC
• Actively contributing to the successful migration of Optum Healthcare’s network infrastructure, integrating new network devices and workstations for seamless transition. • Updated documents and records regarding onboarding of new machines, instructing necessary software and hardware installations. • Provided first/second-level technical support to 150+ employees, achieving a 92% first-call resolution rate. • Configured and managed routers, switches, LANs, and other network devices. • Tracked and documented inbound support requests, assisted end users while ensuring accurate timely notation of customer requests. • Collaborated with collection of legacy hardware, documenting serial tags for recycling and proper disposal.
Project Manager
Monaco Market
• Led development and launch of Monaco Market, overseeing all aspects including branding, budgeting, product selection, vendor relationships, and customer support. • Generated $131,000 in sales from launch, seeing an increase in 22% in the month of March 2023. • Manage inventory to ensure optimal stock levels using sales data. • Manage multiple community events to draw traffic to business and spread brand awareness to Albuquerque vaping community. • Supervised building layout throughout construction process to ensure timely compliance with state regulations.
Medical Scribe / Document Specialist
Duke City Urgent Care
• Documented over 800 medical charts ensuring compliance with HIPAA and insurance standards, effectively organizing patient data, and maintaining confidentiality. • Responsible for timely submission of medical charts in fast-paced environment, tracking patient history, procedures, and medications., • Familiarity with EPIC and Practice Velocity medical software.
