Nonyelum Dorathy Ngozi
About Me
My name is Dorathy, a detail-oriented Virtual Assistant specializing in providing execellent Customer Support. My goal is to provide excellent and efficient administrative assistance to ensure the success of businesses. I’m passionate about helping my clients succeed and take pride in being reliable and trustworthy.
Possessing a deep understanding of customer service principles, I aim to leverage my sales background to support businesses in identifying potential customers and driving revenue growth. Adaptable and detail-oriented, I thrive in remote environments, combining strong communication skills with a proactive approach to streamline operations and deliver exceptional service.
SERVICES I OFFER
•Calendar and Scheduling: Maintaining a calendar or scheduling system to ensure appointments are properly organized and that there are no conflicts.
•Data Entry: Ensuring accurate and organized data management.
•Email Management: Ensuring prompt response and resolution of customer’s inquiries.
•Customer Support: Making sure customers are successful in solving whatever issues they came to businesses/companies to solve.
•Lead Generation: Identifying and attracting potential customers(leads) for businesses.
•Social Media Management: Connect and engage with target audience on various platforms.
Education
Joseph Sarwuan Tarka University, Makurdi, Benue State, Nigeria
Work & Experience
Data Entry Specialist
Global Tech
•Located and corrected data entry errors. •Stored completed documents in appropriate locations. •Verified the accuracy of financial data and associated transactions before inputting into software. •Detail-oriented professional with experience maintaining data confidentiality and complying with company policies and standards. Able to work efficiently under pressure and manage multiple tasks simultaneously.
Customer Support Representative
EMAN Investment Nigeria Limited
•Identified and accessed customer's needs to achieve satisfaction. •Scheduled and coordinated appointment. •Conducted market research and compile reports to aid decision-making process. •Managed email correspondence and ensuring customer's inquiries were addressed within the timeframe. •Created and scheduled social media posts, managed social media accounts, and engaged with followers.
