Nnenna Umeh
About Me
I am a resourceful, motivated and process-oriented Project/Operations Management professional, Virtual Executive Assistant and Customer Service advocate with experience managing customer-facing projects from ideation to completion to achieve smooth flow in accordance with quality standards. Looking to blend hands-on experience and proficiency in administrative tools & technologies, project management tools and methodologies, as well as knowledge of product lifecycle management while contributing to the growth of a dynamic organization.
Education
Abia State University, Uturu, Nigeria
Project Initiation, project planning, project execution, Agile project management & Scrum.
The Opportunity Hackers
Agile/Scrum Methodologies and it's practical application - Sprints & Sprint Planning, Daily scrum, Product Backlog, Sprint Backlog, User Stories, Effort estimation, Sprint Review, Sprint Retrospective.
DataCamp
Amazon Web Services (AWS)
Scrum Alliance
ALX Africa
Official professional training in providing ongoing admin support to small businesses and consultants so they can focus on their core business. Skills include: scheduling, data entry, email & calendar management, travel research & booking, creating presentations, reporting, research, project management, creating travel itineraries, taking meeting minutes, creating meeting agendas, writing correspondence, customer service/support, stakeholder management, budget management etc.
Work & Experience
Technical Support Officer (Remote)
Silicon Valley Global Scrum(mit) Conference 2022
- Sourced best online conference platform through in‑depth internet research. - Facilitate technical support for virtual scrum conference, improving efficiency and productivity. - Configure software to set up remote global conference. - Guide clients in resolving technical issues through a series of actions either via phone, email or chat. - Manage technical issues and ensure all issues are properly logged and prioritized.
Operations Manager
FT DOTE Logistics Ltd, Abuja, Nigeria.
- Planned, coordinated and monitored logistics operations such as transportation, delivery and inventory. - Managed and processed client orders and ensured quality objectives and delivery deadlines were met, increasing productivity by 20%. - Helped increase company's clientèle by 15% through interactive marketing and business development. - Worked with vendors to schedule daily pickups and weekly deliveries, and coordinated driver dispatch to accomplish daily delivery requirements, delivering more than 30 packages per day. - Virtually reported regularly to senior management on project progress, budgets and technical problems. - Managed budget requirements with excellent planning and consistent expense monitoring. - Recruited and oversaw a team of personnel to achieve performance and quality targets.
Administrative Assistant (Contract)
National Assembly of Nigeria (NASS), FCT Abuja, Nigeria
- Managed and prioritized office tasks such as conducting research, creating presentations, recording minutes of meetings, generating and filing reports, data entry, maintaining professional communication via phone and email and so on. - Provided real time scheduling management support by scheduling conference rooms, preparing agendas and maintaining calendars to facilitate meetings and events, thereby preventing conflicts. - Executed record filing system to improve document organization and management by 30%.
Senior Customer Service Representative
Colvi Nigeria Ltd
- Established, developed and maintained business relationships with current and prospective clients through interactive communication. - Prepared invoices, reports, memos, letters, minutes and other documents using word processing, spreadsheet, and database software. - Managed client orders and processing from start to finish, ensuring top quality delivery. - Successfully marketed and up sold products and recorded increased sales by 25% beyond targets. - Established and updated work schedules to account for changing staff levels and expected workloads, increasing productivity by 10%. - Compiled and analyzed customer feedback data to develop new customer support strategies, increasing customer retention by 15%. - Application of superior confict resolution and problem‑solving skills, leading to improved customer satisfaction scores by 30%.
