Davis Ndambo [SUL]
About Me
I am an experienced Information Technology and Customer Support practitioner with over ten years of experience in the industry. I successfully manage a department and supervise several teams on best practices to satisfy customer needs with the end goal being customer success. I love working with people and have ensured that whatever area I specialize in involves human interaction. My journey through SkilledUp Life has been motivational and educational; the people, are amazing!
Education
University of Nairobi
University of Nairobi
Institute of Advanced Technology
Work & Experience
Web Developer and I.T Officer
Committee on Fiscal Studies
Spearheading the I.T and Communications arm of the organization. Succeeded in designing and marketing the very first website that increased its visibility by 80%. Finding out what’s trending in the tech. world and relating it to the company’s objectives before presenting it in a neat, inviting package. Web design, update and maintenance (Tools and Languages: Drupal, HTML, CSS, Canva). Data analysis and mapping of structured data sets using Tableau and Microsoft Power BI software. Lead consultant on ICT equipment procurement, quality assurance, and Testing. Presentation of web content and maintenance of ICT equipment Communicating with colleagues and clients so that the information received is properly disseminated on social media platforms to ensure customer satisfaction. Tested customer service software such as Zendesk and Salesforce.
Computer Operator (Examinations Office)
University of Nairobi
Improved the department's response time by 70% resulting in fewer complaints and pending matters. Managing an office in a deadline-driven environment that addresses all examination related issues which include but are not limited to acting as a customer service representative, undertaking student course registration, document storage, customer interaction and feedback in a respectful manner, examination administration and assessment, human resource allocation to optimize results, data entry, analysis, processing, training personnel, and initiating student clearance. Data analyst supervising a team that serves over 2,000 repeat customers.
Computer Operator (ICT User Support)
University of Nairobi
Improved the office's image by 60% through the introduction and maintenance of a friendly atmosphere, super-fast execution of duties and learning fast on the job. Maintain and configure computers, tablets, laptops, smartphones, and mobile devices including wired and wireless networking connectivity and configuration based on solid computer knowledge. Diagnosis, virus removal, anti-virus installation, information and internet security checks, and update and training clients on user administration to investigate and ensure secure network connectivity. Collaborative work with Engineers to implement software and resolve issues associated with networks.
