Mustapha Isiaka
About Me
Results-driven reconciliation specialist with over 2 years of experience in the Fintech industry, leveraging data insights to support strategic decision-making processes and enhance operational efficiency. Finally, strong problem-solving skills and also skilled in programming tools, including Python and SQL, enabling quick issue resolution as well as data analysis. Looking to leverage my technical expertise to enhance operational efficiency and contribute to the success of financial technology solutions.
Education
Les Cours Sonou University
Work & Experience
Reconciliation/ Data Analyst
HotBox Technology
Context: Ensuring financial data accuracy through meticulous reconciliation with proficiency in identifying and rectifying discrepancies, with a keen eye for detail. Transforming reconciled data into compelling data stories, providing valuable insights for strategic decision-making. Developed an efficient reconciliation template, reducing manual reconciliation effort by 80%. Preparing accurate financial reports and driving informed business outcomes such as settlements and costs. Collaborate with stakeholders to understand business requirements and present data stories that contribute to strategic decision-making. Deliver compelling visualisations to communicate complex financial insights effectively.
Operations Specialist (Lead Agency Banking)
KongaPay Technologies
Ensuring end-to-end reconciliation of POS transactions (Cash-in & cash-out, Bills-payment and etc), from the processors to the payment switch system such as NIBSS, Interswitch, UPSL, and finally to bank positions. Investigate irregularities with agents' transactions and escalate the same to the relevant team for proper resolution increasing agents’ satisfaction. Reconcile all inflows & outflows into agents/aggregators via all transaction channels (send-money, bills payment, cash-in & cash-out, commission and etc) to ensure balanced opening and closing balance. Identifying Inactive agents through analysis for proper follow up by the appropriate team resulting in re-activation of over 30 inactive agents. Identifying transactions eligible for chargebacks and initiating a refund using the acquirer-initiated refund (AIR) method fostering trust between the company’s agent and their customers. Identified undue chargeback debits of over 18 million naira and recovered all funds through escalation and constant follow up. Liaise with settlement banks concerning best settlement practice for transactions.
Operations Analyst (Gateway Collections)
KongaPay Technologies
Ensuring end-to-end reconciliation of gateway transactions and bank settlement through corresponding transaction reports from third parties/service providers. Ensure that daily processing of bank net settlement files via third parties/service providers complies with SLA and industry standards enabling end-to-end reconciliation. Validate that the accounting systems, the payment gateways reports, and commercial transactions statement's amounts correspond. Verifying electronic payment and refund/chargeback transactions processed via gateway channels adding up to customers’ satisfaction by 15%. Ensuring accuracy and timeliness of transaction activities via respective gateway channels increasing technical glitches resolution time by 10%. Continuous engagement with third parties to ensure effective uptime as regards respective gateway channels.
Payment Support Analyst
Konga Online Nigeria Limited
Technical payment officer responsible for providing assistance to customers who have encountered challenges while making payment for their orders online or offline. Identify payment transaction problems and patterns via available tools to ensure a seamless transaction process for customers. Investigating and resolving technical payment issues which increases customer satisfaction. Actively engaged with stakeholders, other business units on payment processes resulting in business payment processes awareness within the organization. Identifying opportunities to increase transaction volume and values.
Customer Service Representative
Konga Online Nigeria Limited
Collect timely and accurate consumer feedback via email to identify customer demands, clarify information, analyze concerns, and propose long-term solutions. Ensure that all resources are being used to their full potential to receive and respond to client enquiries or complaints, whilst raising any technical difficulties or glitches to management as needed. Collaborated with the line managers in planning effective delivery and alignment of business objectives during the business peak period. Set up adequate reporting systems and processes in the areas of time management, communications and customer relationship.
