Adonna Pruette

About Me

I love focusing on staff development both for service and support staff. From the first touchpoint to the final goodbye, what do you want the current process to say about your company? Does that need improvement? Does training need to be developed and delivered? Are there knowledge gaps that are getting in the way of your company meeting it’s goals? Are staff delivering great service with the brand’s voice? Let’s put together a plan to deliver what your company could be and get your staff onboard and ready to wow your customers!

I have experience with virtually training customer service agents through training classes, live software demos, and collateral material creation to reduce knowledge gaps. Adobe Connect is currently my favorite virtual training environment.